ANGELA A THOMAS DIAZ
Newark,NJ
Summary
Throughout my work path I have developed in the area of quality and customer service, good service is one of my great strengths, as well as honesty and respect. I consider myself proactive, it is easy for me to learn new things, solve problems, give solutions.
Overview
5
5
years of professional experience
Work History
Picker
Amazon
01.2021
- Collect requested orders, verify the quality of the products, report problems or damages
Customer Service Representative
Oportun
Newark, NJ
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Perform packaging tasks
BigFly
02.2019 - 07.2021
- Collect data, address entry, product quality verification, report problems, call providers
Perform packaging tasks
Unipro
04.2020 - 12.2020
- Data entry, product quality verification, report problems to senior managers of the company
Education
Business
Fairleigh Dickinson University
1000 River Rd, Teaneck, NJ 07666World Wide Academy
04.2016
Skills
- Comunication
- Ability to work under pressure
- Good handling of customer service
- Document management and organization
Other
B, Casada
Personal Information
Date of Birth: 06/24/99
References
- Philip Senesey Rodriguez, 8888927180
- Gisselle Perez, 9542404042
Hobbies and Interests
- Makeup
- Lashes&eyebrown
- Computation
- Family
Languages
Spanish and English
Native or Bilingual
Timeline
Customer Service Representative
Oportun
07.2021 - Current
Picker
Amazon
01.2021
Perform packaging tasks
Unipro
04.2020 - 12.2020
Perform packaging tasks
BigFly
02.2019 - 07.2021
Business
Fairleigh Dickinson University
World Wide Academy