Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Angela M. Johnson

Mount Pleasant, Mt. Pleasant,SC

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager

Loy Harn Jewelers
Mt.Pleasant, SC
09.2013 - Current
  • Build client rapport to ensure smooth sales process and assist customers in making personal and emotional decisions
  • Manage and direct customer complaints/inquires
  • Maintained a consistently high level of customer service
  • Team leadership for over 20 years
  • Interviewing new hires for over 20 years
  • Meet and exceed individual and team/store sales goals
  • Weekly/monthly schedules for team, using staffing tool @ 96% coverage rate daily
  • Controlling the store’s inventory and bottom line
  • Train all team members on sales processes and store to ensure 100% compliant .
  • Managing cash registers/deposits including random monthly cash audits
  • Processed employees time cards and records to accountant.
  • Utilized Quickbooks for Accounts Payable/Receivable
  • Formulate pricing policies for merchandise,according to profitability
  • Responsible for organizing and ordering jewelry and making sure shipments came and were displayed correctly in cases.
  • Responsible for ordering all parts needed to repair customers jewelry.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Personal Banker, Branch Manager

Wells Fargo
Mt. Pleasant, SC
10.2012 - 09.2013
  • 843-810-0600
  • 15-20 Needs assessments for bank clients to ensure they are in the right bank products
  • 1 hour prospecting sessions per day resulting in 2 preset appointments per day
  • Providing superior customer service and receiving 9 perfect shops from Gallup.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Performed vault duties to handle large deposits of up to $[Amount] and distribute currency to coworkers.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained friendly and professional customer interactions.
  • Developed prospects for new loans though weekly cold calling.

Store Manager

Kay Jewelers North Charleston SC
, Stroudsburg PA
10.2006 - 10.2012
  • Ron Robinson District Manager 610-462-1638 1
  • Manage a sales team of 10 to provide a superior experience to all customers
  • Build client rapport to ensure smooth sales process and assist customers in making personal and emotional decisions
  • Meet and exceed individual and team/store sales goals by 25% in 2011 and 35% in 2012
  • Weekly/monthly schedules for team, using staffing tool @ 96% coverage rate daily
  • Train all team members on sales processes and store to ensure 100% compliant
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Manager

Littman Jewelers
Stroudsburg, PA
12.1999 - 10.2006
  • Jessica Tuscano District Manager 570-476-4801 1
  • Retail sales plan exceeded by over 10% 4 years in a row 2002-2006 2
  • 100% customer satisfaction surveys 3 years in a row
  • Mentored new management staff
  • Weekly/monthly schedules for team
  • Controlling the store’s inventory and bottom line
  • Managing cash registers/deposits including random monthly cash audits
  • Work as a team

Education

Associates - Management And Marketing

Allentown Business School
Allentown, PA
01.1999

Skills

  • Sales Readiness Training, Microsoft, Word Excel, SC Notary Public
  • Creative Solutions
  • Client Relationships
  • Handling Complaints and Inquiries
  • Operating Procedures
  • Staff Coaching and Training
  • Analyzing Profitability
  • Credit Card Transaction Processing
  • Reporting and Performance Analysis
  • Corporate Standards
  • Merchandise Quality Assurance
  • Scheduling and Time-Tracking

Certification

Diamond Council of America- Certified Diamontologist

Notary Public

Timeline

Store Manager

Loy Harn Jewelers
09.2013 - Current

Personal Banker, Branch Manager

Wells Fargo
10.2012 - 09.2013

Store Manager

Kay Jewelers North Charleston SC
10.2006 - 10.2012

Assistant Manager

Littman Jewelers
12.1999 - 10.2006

Associates - Management And Marketing

Allentown Business School

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