Angela (Angie) Fisher
Bountiful,UT
Summary
Dynamic and results-oriented professional with proven sales expertise and exceptional customer service skills honed at Bedrosians Tile & Stone. Excelled in building customer relationships and leveraging problem-solving skills to enhance guest satisfaction and loyalty. Adept at POS system operation and teamwork, contributing to significant improvements in store performance and customer experience. Excellent at suggestive sales and design. Very dependable!
Overview
9
9
years of professional experience
Work History
Sales Associate Customer Service
Bedrosians Tile & Stone
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Front Desk Receptionist
Performance Ford Lincoln
01.2020 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Sales Associate
Norstrom Rack
09.2015 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Early Childhood Education
Southern Utah University
Cedar City, UT05-1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Sales expertise
- Product sales
- POS system operation
- Retail store operations
- Guest relations
- Building rapport
- Merchandise display
- Display setup
- Point of sale operation
- Negotiation tactics
- Positive and professional
- Service oriented
Timeline
Sales Associate Customer Service
Bedrosians Tile & Stone
08.2023 - Current
Front Desk Receptionist
Performance Ford Lincoln
01.2020 - 07.2023
Sales Associate
Norstrom Rack
09.2015 - 11.2018
Associate of Applied Science - Early Childhood Education
Southern Utah University
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