Angela Ariana Cuevas Ortega
San Diego,CA
Summary
Motivated woman with outgoing personality and flexible approach. Upbeat, friendly and anticipating clients needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
King And Queen Cantina
San Diego, California
02.2022 - Current
- Cultivated warm relationships with regular and new customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Completed Comps, Voids, and Discount reports.
Sales and Service Expert
24 Hour Fitness Super Sport
Walnut Creek, CA
03.2021 - 02.2022
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Assess potential members needs to find best fit for membership.
- Established, developed, and maintained positive business and customer relationships.
- Resolved customer problems and complaints to maximize satisfaction.
- Achieved agreed upon sales targets and outcomes within schedule.
- Cash Reconciliations at end of shift.
Crew Member
Chipotle
Pinole, CA
08.2020 - 03.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared all ingredient, condiments, meats, and sides as needed for customer orders.
- Ability to multi task.
- Detail Oriented.
Education
High School Diploma -
De Anza High School
Richmond, CA06.2020
Skills
- Problem solving
- Critical Thinking
- Adaptability
- Customer Service (4 Years)
- Negotiation
- Active listening
- Team Player
Certification
- Food Handlers Certifications
- Servsafe
- Alcohol Server/Seller Certifications
Timeline
Server
King And Queen Cantina
02.2022 - Current
Sales and Service Expert
24 Hour Fitness Super Sport
03.2021 - 02.2022
Crew Member
Chipotle
08.2020 - 03.2021
High School Diploma -
De Anza High School
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