Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Angela B. Davis

Rancho Cordova,CA

Summary

Dynamic analyst with over 20 years of demonstrated experience in technology-related roles. Proven track record in enhancing performance through effective problem-solving and quality assurance initiatives. Expertise in interpreting and applying policies, organization, research, system administration, and technical support, coupled with a strong ability to lead projects and foster team collaboration. Committed to continuous learning to drive organizational success and stay ahead of industry trends. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works well alone or with others, consistently exceeds expectations.

Overview

12
12
years of professional experience

Work History

Global Enterprise Advisor

Verizon Wireless
Folsom, USA
08.2020 - 12.2024
  • Served as a single point of contact to make recommendations, streamline communication, and improve daily operational processes for my client, California’s major electric grid organization, California ISO.
  • Mentored and onboarded new hires, ensuring smooth transitions by developing new employees’ competencies and knowledge of the communication devices they were provided.
  • Developed and implemented problem-solving strategies for complex matters, utilizing unique approaches to enhance efficiency and resolve challenges.
  • Created and analyzed customized reports with Microsoft Suite for internal stakeholders to support strategic decision-making.
  • Collaborated with cross-functional teams to improve customer service and operational workflows.
  • Held conference calls with internal and external customers to review billing, resolve outstanding issues, and troubleshoot devices, iOS, and network issues.
  • Managed multiple assignments and organized workload priorities.
  • Conducted contract negotiations for my role between my company and my client.
  • Designed and delivered a comprehensive training for my replacement upon exiting the role.

Coordinator Business Operations

Verizon Wireless
Folsom, USA
01.2019 - 08.2020
  • Orchestrated career fairs in collaboration with recruiters, and was designated as the Human Resources Ambassador for my contributions to HR initiatives, such as assisting in payroll and scheduling interviews.
  • Created and maintained customer account profiles, ensuring accurate data management and order processing.
  • Partnered with internal teams to enhance customer service delivery and process efficiencies.
  • Conducted process improvement reviews, identifying opportunities to enhance customer service workflows, and reduce inefficiencies.
  • Interpreted and applied business rules and policies.
  • Led research and analysis projects, providing recommendations on workforce productivity, cost reduction, and performance optimization.

Business Customer Loyalty Coordinator

Verizon Wireless
Folsom, USA
09.2013 - 01.2019
  • Managed inbound and outbound business customer relations, including sales and marketing.
  • Conducted contract renewal negotiations and promoted products and services.
  • Mentored and onboarded new hires, guiding them on company policies, best practices, and professional development.
  • Relocated to Dallas from California in 2017 to support a department rebuild, contributing to team development and operational restructuring.

Continuity Marketing Operations

Verizon Wireless
Folsom, USA
03.2013 - 09.2013
  • Took and received inbound and outbound sales and marketing calls from customers.
  • Used negotiation and closing skills to sell products and services.
  • Analyzed customer needs.
  • Used empowerment to create solutions to meet customers' needs, and added value.
  • Demonstrated a successful performance history.

Education

Master of Science - Management

University Of Phoenix
Dallas, TX
09-2018

Bachelor of Science - Human Resource Management

University Of Phoenix
Sacramento, CA
09-2016

Skills

  • Human resources experience
  • Microsoft Office Suites
  • B2B Sales and Customer Service
  • Project management
  • Communication skills
  • Customer service
  • Problem solving
  • Analytical skills
  • Problem-solving abilities

Languages

English
Full Professional

Accomplishments

  • Human Resource Ambassador- Served as a dependable HR support resource, regularly assisted with talent acquisition recruiting events, onboarding, and career fair planning when needed. Recognized as a reliable assistant providing a positive candidate experience.

References

References available upon request.

Timeline

Global Enterprise Advisor

Verizon Wireless
08.2020 - 12.2024

Coordinator Business Operations

Verizon Wireless
01.2019 - 08.2020

Business Customer Loyalty Coordinator

Verizon Wireless
09.2013 - 01.2019

Continuity Marketing Operations

Verizon Wireless
03.2013 - 09.2013

Master of Science - Management

University Of Phoenix

Bachelor of Science - Human Resource Management

University Of Phoenix

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