Angela B. Presiado

• Provides internal and external customer Service and Issue Resolution within defined timeframe.
• Provides internal and external customer service and issue resolution.
• Establishes and updates FedEx scheduled pickups.
• Maintains pickup files and responds to daily inquiries.
• Performs requested pickup transfers and obtains customer approval for window changes.
• Monitors customer service requests related to on-road package status.
• Investigates calls regarding missed pickups and facilitates resolution.
• Provides timely customer follow-up on disposition and documents.
• Surveys new shippers regarding first scheduled pickup experience.
• Contacts customers with non-productive pickup status for schedule changes.
• Reinforces changes to CPC processes.
• Executes CPC plans for holiday and contingency situations.
• Visits assigned stations to establish professional relationships.

• Provided support for recruiting process, scheduling interviews, sending backgrounds checks, and contacted potential candidates.
• Assisted with the new hire orientation process, scheduled orientations, prepared orientation paperwork, and created the employee file.
• Submitted payroll for temporary drivers.
• Prepared and maintain daily reports.
• Created Requisitions for office and warehouse supply orders.
• Created and maintain facility maintenance and vendor contracts.
• Accurately process invoices and send for payment processing.
• Act as back-up support for admins in the dispatching and customer service mail.

• Conducted and scheduled interviews for potential candidates.
• Administered the onboarding process of newly hired employees by initiating pre-employment checks, drug screening, and first day orientation.
• Organized and maintain all employee files.
• Provided travel arrangements for vice president, office, field personnel, and new hires.
• Accurately coded and processed expense reports for payroll for all staff.
• Obtained bids for potential rig moves.
• Prepared weekly reports for current and future rig moves.
• Created Purchase Order numbers for direct bill hotels and rig moves.
• Created service invoices for operators.
• Reconciled monthly bank statements.

• Conducted and scheduled interviews for potential candidates.
• Administered the onboarding process of newly hired employees by initiating pre-employment checks, drug screening, and first day orientation.
• Provided travel arrangements for vice president, office, field personnel, and new hires.
• Accurately coded and processed expense reports for payroll for all staff.
• Obtained bids for potential rig moves.
• Prepared weekly reports for current and future rig moves.
• Created Purchase Order numbers for direct bill hotels and rig moves.
• Created service invoices for operators.
• Reconciled monthly bank statements.