Angela Bonsignore
Mt Ulla,NC
Summary
A highly organized and detail-oriented Office Manager/Billing Specialist with 10 years of experience in managing staff schedules and bookkeeping records. Committed to ensuring accurate and compliant financial records to keep the organization's finances in good order.
Overview
18
18
years of professional experience
Work History
Office Manager/ Billing Specialist
Accent Comfort Services
05.2012 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Manage customer accounts, including sending out invoices, receiving payments, and processing customer credits using company's proprietary billing software.
- Maintain customer relationships by responding to inquiries in timely fashion.
- Creating and maintaining customers quarterly and bi-annual maintenance agreements
- Assisting dispatch
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Accounts Management/Inbound Customer Service Representative
Internal Revenue Service, IRS
11.2010 - 09.2012
- Handling of questions and directing taxpayers to information needed for tax forms.
- Setting up Installment Agreements for balance due customers
- Reviewing and identifying suspicious tax return
Accounts Receivable Clerk
L&R Distributors
03.2006 - 09.2009
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
- Working with company representatives in discrepancies for both large chains and independent accounts.
- Maintained accurate financial records through regular account reconciliation and adjustments when necessary.
Education
High School Diploma -
Juniata Senior High School
Mifflintown, PASkills
- Documentation and control
- Policy and procedure modification
- Team Leadership
- Appointment Coordination
- Microsoft Office Suite
- Strong organizational skills
- Multitasking and Time Management
- Professional and Courteous
- Meticulous attention to detail
- Clear Communication
Timeline
Office Manager/ Billing Specialist
Accent Comfort Services
05.2012 - Current
Accounts Management/Inbound Customer Service Representative
Internal Revenue Service, IRS
11.2010 - 09.2012
Accounts Receivable Clerk
L&R Distributors
03.2006 - 09.2009
High School Diploma -
Juniata Senior High School
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