Angel Abouzeid-Cruz
Huntington Park,CA
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Dispatcher/Service Coordinator
Collicutt Energy Services
Santa Fe Springs, CA
06.2022 - Current
- Coordinated services for two office locations, overseeing eight technicians and managing up to 400+ calls at a time
- Conducted scheduling for service calls, including annual, semi-annual, quarterly, and monthly contracts
- Served as a Dispatch Trainer and developed follow-up systems for scheduling and quoting
- Fielded service calls and handled contract management
- Acted as on-call coordinator once a month for 24-hour emergency service coverage
- Gained technical knowledge of generators and their maintenance needs to support scheduling and field operations
Dispatcher/Supply Ordering
Pacific Office Automation
Santa Fe Springs, CA
01.2019 - 06.2022
- Coordinated service calls for over 20 technicians, managing phone and email communications with customers, technicians, and management
- Reconciled timesheets and processed payments, invoicing, and collection
- Created quotes, work orders, and proposals while implementing improved organization systems
- Acquired estimates, placed orders, and managed job completion for various projects
- Developed effective communication, reporting, and office management skills
Customer Service Manager
Fritzy's Pet Care Pros
Irvine, CA
10.2017 - 12.2018
- Coordinated and managed daily operations in a high-volume call center, including scheduling and maintaining groomer appointments
- Managed inventory, client accounts, and daily reconciliations for multiple business lines
Office Manager
ABC Imaging
Irvine, CA
01.2016 - 10.2017
- Managed daily operations, including invoicing, reporting, and order fulfillment, improving workflow processes and inventory management.
Skills
- Project Management: Experienced in overseeing service projects, coordinating teams, and achieving operational efficiency
- Customer Relationship Management: Strong skills in developing and nurturing customer and vendor relationships to drive repeat business
- Technical Proficiency: Knowledge of power systems, including diesel generators, and industrial equipment maintenance
- Software Proficiency: Skilled in ERP systems, MS Office Suite (Excel, Word, PowerPoint), Google Suite, and Adobe Acrobat
- Dispatch Coordination
- Customer Relations
- Processing orders
- Route Planning
References
References available upon request.
Timeline
Dispatcher/Service Coordinator
Collicutt Energy Services
06.2022 - Current
Dispatcher/Supply Ordering
Pacific Office Automation
01.2019 - 06.2022
Customer Service Manager
Fritzy's Pet Care Pros
10.2017 - 12.2018
Office Manager
ABC Imaging
01.2016 - 10.2017
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