Angela C Woodard
North Augusta,SC
Summary
Practiced customer service professional with expertise, and a deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining the privacy of confidential and sensitive information. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Versed in conducting customer account research, fulfilling requests, and rectifying data and billing errors. Strong organizational, management, and interpersonal skills. Empathetic professional in customer service known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tip Toes And Taps
North Augusta, SC
06.2023 - Current
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Maintain a filing system for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Handle confidential documents in an organized fashion according to established protocol.
- Assist with the planning of yearly special events by arranging catering services.
- Complete day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Reconcile bank and credit card accounts on scheduled dates using QuickBooks Online.
- Handle daily attendance records for the studio, and report directly to the owner.
Social Media Customer Care Specialist
Amazon.com Services
Seattle, WA
04.2017 - 05.2024
- Responded promptly to user comments and questions on various social media platforms.
- Analyzed key metrics to measure the success of campaigns regularly.
- Identified opportunities for new partnerships or collaborations with other brands or organizations.
- Managed customer service requests through social media channels.
- Engaged with and responded to online audiences through relevant comments, replies, and social media trends.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, and YouTube.
- Managed procedures for addressing negative feedback, complaints, and potential crisis situations.
- Coordinated cross-promotional activities across multiple channels.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Managed the organization's social media presence by posting messages, answering posts, monitoring conversations, and engaging with customers.
- Responded to customer queries with clear, concise, and professional communication.
- Addressed customer concerns by actively listening and identifying key issues.
- Resolved negative situations with empathy and professionalism.
- Determined when to provide basic information directly and escalated complex issues to relevant departments.
Education
Certificate - Social Media Specialist
Amazon.com LLC
Online05-2024
Certificate of Technical Studies - CPT: Certified Phlebotomist Technologist
Trident Technical College
Charleston, SC11-2013
Certificate - Web Design
Midlands Technical College
West Columbia, SC04-2007
Associate of Science -
Trident Technical College
Charleston, SC06-1986
Notary Public For The State of South Carolina - Term Ending November 7, 2034
State of South Carolina
Skills
- Customer service excellence
- Payment processing
- Quality assurance
- [Product or service] support
- Email correspondence
- Security verification
- Time management
- Phone etiquette
- Customer relationship management
- Punctuality and reliability
- Issue escalation
- Communication skills
- Problem-solving skills
- First Aid/CPR
- Decision-making
- Good Telephone Etiquette
- Training & Development
- Analytical thinking
- Microsoft Word
- Attention to detail
- Calm under pressure
- Analytical and critical thinking
- Self-Directed
- Active listening
- Customer relations
- Technical proficiency
- Conflict resolution
- Supervision and leadership
- Organizational skills
- Friendly, positive attitude
- Record keeping
- CRM software proficiency
- Team collaboration and cooperation
- Relationship building
- Customer service
- Problem-solving
- Crisis management
- Medical terminology knowledge
- Bookkeeping
- Spreadsheets
- Event coordination
- Microsoft Excel
- Data management
- Data entry
- Attendance record management
- Report generation
Affiliations
- I love to travel
- Scuba diving
- Garden
- Cook
References
References available upon request.
Timeline
Administrative Assistant
Tip Toes And Taps
06.2023 - Current
Social Media Customer Care Specialist
Amazon.com Services
04.2017 - 05.2024
Certificate - Social Media Specialist
Amazon.com LLC
Certificate of Technical Studies - CPT: Certified Phlebotomist Technologist
Trident Technical College
Certificate - Web Design
Midlands Technical College
Associate of Science -
Trident Technical College
Notary Public For The State of South Carolina - Term Ending November 7, 2034
State of South Carolina
Similar Profiles
AMEVI SOSSOU-KOUGLOAMEVI SOSSOU-KOUGLO
Nail Technician at Tip to ToesNail Technician at Tip to Toes
LaToya BootheLaToya Boothe
SERVER/Customer Service Representative at TIP TIP STAFFINGSERVER/Customer Service Representative at TIP TIP STAFFING
Hailey WaaraHailey Waara
Dance Instructor at Tippi Toes of The BluegrassDance Instructor at Tippi Toes of The Bluegrass
Brandon GriffinBrandon Griffin
Service Technician at WalmartService Technician at Walmart
Christopher BrownChristopher Brown
Facilities Maintenance Mechanic at PPMFacilities Maintenance Mechanic at PPM