Angela Cheng-Jui Lu
Summary
STRATETIG PMO Leader | DYNAMIC and RESULT-ORIENTED Progressive and passionate leader focused on tangible results to drive business growth. Achievements include: Led transformation, change management and RFP efforts to select new systems for process improvement, system implementation and integration. Executed logistics and corporate business projects valued up to $1.5B and directed $5.5M IT strategy, change management and governance projects. Delivered the design and strategy to modernize an investment accounting system that supported the management of 19 billion assets within 6 weeks. Implemented data warehouse and analytics capabilities for an enhanced Customer Relationship Management system supporting 3,000 business users. Directed five large-scale sustainability related research initiatives and projects for Federal Government clients. Doubled the consulting business at client site within six months. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager
Business Computer Management Consulting
09.2023 - Current
- Providing support to CMMI Appraisal and proposal progress tracking
- Served as program manager to support Defense Information System Agency (DISA) Agency Branding and Communication and Human Capital Management Analysis efforts
- Providing project management support to BCMC CMMI Level 3 appraisal process
- Managing BCMC Federal opportunity capture and proposal team and tracking various proposal progress
- Led a team of 10 to support DISA Agency Branding and Human Capital Analysis efforts.
Director, PMO
Kennedy Center for Performing Arts
11.2021 - 09.2023
- Led transformation efforts by providing an integrated functional roadmap, translating high-level plans into tangible initiatives, assisting business leaders with goal setting, defining executive-level KPIs, monitoring the completion of all key decisions and action plans, and facilitating ongoing strategy execution sessions
- Implemented project management tool (Asana) and related standards
- Led RFP process to select three systems to improve and streamline processes and integrate data within 4 months
- Implemented Concur expense management system and SAP/Ariba (Contract Lifecycle Management Module)
- Led the implementation of UKG Human Resources Information System and SAP/Ariba ERP, Supplier Lifecycle Management and Buying and Invoicing Modules, and performed vendor management.
Program Manager, Contract for Amtrak
TekSystems
05.2021 - 11.2021
- Led an Executive level coordination effort to define a framework, policies, and processes to track, the COVID vaccination rate
- Led business impact analysis and came up with business contingency plans
- Provided support to department leaders to craft future corporate strategies and coordinated with program and project managers to drive process improvement.
Senior Project Manager, Contract for NASDAQ
Excelgens
11.2020 - 04.2021
- Led project management support and coordinated with Product and Sales team to implement a SaaS CRM Solution to streamline and enhance client licensing and asset reporting process
- Led requirements collection to produce cleansed product, client, and contract data for data loading
- Managed the external vendor to ensure data quality and meet system design requirements.
Senior Project Manager
Marriott International
09.2017 - 10.2020
- Produced system upgrade strategies by coordinating with leadership, stakeholders, and vendors
- Managed development timeline and pilot tasks to ensure three successful pilots in six months
- Completed gap analysis and generated completed requirements for the upgrade by coordinating with IT Plan, Operations, Sales & Catering, and Oracle America.
Senior Project Manager
Howard Hughes Medical Institute
03.2015 - 08.2017
- Directed IT portfolio management and executed full-spectrum IT project management support for Science, Office of General Counsel, Investment, and Finance
- Designed strategy with input from key players
- Influenced and collaborated with leaders to develop strategy and design solutions from inception to closeout
- Led change management efforts for the Project Management Office (PMO) to transition the organization from using a Waterfall development approach to an Agile/Scrum methodology.
Senior Technical Advisor
Codeplus
05.2014 - 02.2015
- Managed 10 business analysts to define requirements and provide data exchange code release information
- Coordinated and formed governance processes across stakeholders at the USPS.
Manager
Deloitte Consulting, LLP
01.2013 - 05.2014
- Delivered five large-scale sustainability research initiatives and projects for Federal Government clients
- Doubled the consulting business at client site within six months
- Introduced project management, from proposal and project initiation to closure, including process improvement, financial analysis, IT compatibility analysis, and performance evaluation
- Directed project team to build standard operating procedures, review business and system requirements, and obtain high customer satisfaction.
Project Manager
ICF International
01.2009 - 01.2013
- Directed $3M to $5.5M IT strategy, change management and governance projects
- Oversaw system development and deployment, integration, process improvement, and performance evaluation
- Improved web-service response time by 20% and brought 3 major business services onto the Enterprise Service Bus in 6 months.
Logistics and Alliances/Partnerships Program Manager
U.S. Postal Service
07.2003 - 01.2009
- Executed logistics and corporate business projects valued at $2M to $1.5B
- Managed air transportation contracts valued at $2M to $35M
- Maximized on-time service and scanning-rate performance of international express mail from 76% to 94% by conducting qualitative and quantitative analysis and implementing corrective actions.
Education
Ph.D. - Antitrust And Aviation Law
Leiden University
Netherlands09.2002
Master's in law (LL.M.) - International Air Transportation Law
McGill University
Montreal, Canada06.1997
Bachelor of Arts - International Law
National ChengChi University
Taipei, Taiwan06.1993
Skills
- JIRA
- Confluence
- Asana
- BI Tools
- Smartsheet
- MS Project
- Process Improvement
- Strategic Planning
- Project Management
- Problem-Solving
- Detail Oriented
- Policy and procedure improvements
- Stakeholder Communications
- Relationship Building
- Scheduling and Planning
- Budgeting and Resource Management
- Cross functional Team Builder
- Stakeholder Management
- Performance monitoring
- Change Management
- Resource Management
- Agile Projects
- Regulatory Compliance
- Vendor Relationship Management
- Life cycle Management
- Procurement
Certification
- Project Management Professional (PMP) Certification, #956923, 06/2007
- Scrum Master Certification, #425302, 06/2015
- ITIL Foundation v3 Certificate, #02362024-01-UVEN, 07/2017
Expertise Areas
- Business Transformation
- Cross-Functional Team Building, Coordination and Communication
- Program/Project management
- Strategy and Planning
- Change Management
- Risk Management
- Vendor Management
- Relationship Management
- Process Improvement
- System Implementation
- Building Program/Project Management Office
- Budget Management
- Policy and Governance
- Data Analytics
- SDLC
- Problem Solving
Personal Information
Title: PhD, PMP, ITIL, CSM
Timeline
Program Manager
Business Computer Management Consulting
09.2023 - Current
Director, PMO
Kennedy Center for Performing Arts
11.2021 - 09.2023
Program Manager, Contract for Amtrak
TekSystems
05.2021 - 11.2021
Senior Project Manager, Contract for NASDAQ
Excelgens
11.2020 - 04.2021
Senior Project Manager
Marriott International
09.2017 - 10.2020
Senior Project Manager
Howard Hughes Medical Institute
03.2015 - 08.2017
Senior Technical Advisor
Codeplus
05.2014 - 02.2015
Manager
Deloitte Consulting, LLP
01.2013 - 05.2014
Project Manager
ICF International
01.2009 - 01.2013
Logistics and Alliances/Partnerships Program Manager
U.S. Postal Service
07.2003 - 01.2009
Ph.D. - Antitrust And Aviation Law
Leiden University
Master's in law (LL.M.) - International Air Transportation Law
McGill University
Bachelor of Arts - International Law
National ChengChi University
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