Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Angela D Green-Vasquez

Chester,VA

Summary

Service-oriented insurance professional (life and health products) that delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Empathetic broker with client experience as guiding principle. Well-connected personnel with track record leveraging connections to serve clients.

Experienced with contract negotiation and management, ensuring compliance and mitigating risks for successful outcomes. Uses meticulous attention to detail and effective communication to streamline contract processes. Knowledge of legal requirements and regulatory standards, ensuring all contracts meet necessary guidelines.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Contract Specialist (1102) - Federal Government

Department of Defense - DLA
03.2024 - Current
  • Ensure timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Review subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
  • Reduce risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Review vendor quotes for procurement of aviation supplies to ensure compliance with all relevant regulations (FAR).
  • Create and prepare award packages (e.g. purchase orders and all relative documentation) to present to Contracting Officers (KO) for awarding/funding.
  • Manage full procurement cycle by solicitation, evaluation, and awarding, to achieve seamless transition at all levels of procurement.

Licensed Insurance Broker, CEO

Opulent Insurance Solutions, Inc.
09.2022 - Current
  • Calculate quotes and educate potential clients on health insurance options.
  • Sell life and health (Medicare and major medical) insurance policies to new and existing customers.
  • Meet with prospective customers and business owners in homes,
    businesses and other settings.
    Handle approximately 50-60 outbound and inbound sales-related calls
    per week to individuals interested in purchasing insurance coverage.
  • Conduct initial telephonic interviews with potential clients to schedule appointments according to mutual availability.
  • Retain 97% of policyholders during annual renewal periods (i.e. calendar year).
  • Promote ancillary products (e.g. dental, vision) to existing and new clients each month.
  • Report healthcare plan changes and company conditions affecting customer
    satisfaction, on a 10/30/60/90 day basis.
  • Mentor 2-3 entry-level insurance brokers.
  • Adhere to health and prescription drug insurance products delivery systems.
  • Meet with 10-15 existing and prospective clients each week to select appropriate insurance policies.
  • Spend ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Establish productive relationships with healthcare partners and competitors to support strategic business objectives.

Budget Manager (Non-profit)

A Servant's Heart Outreach And Mentoring Inc.
01.2018 - Current
  • Reviewed 100% operating budgets periodically to analyze trends affecting budget needs.
  • Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
  • Analyzed $10,000 in revenues, expenditures and cash management.
  • Complied with established internal controls and policies.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Licensed Insurance Producer

Humana, Inc.
09.2010 - 09.2022
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients.
  • Exceeded corporate quotas for monthly policy sales by at least 90%.
  • Applied knowledge of customers and territories to market Medicare Advantage Plans and Medicare Supplement plans, programs and initiatives.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Generated quotes and proposals for over 400+ clients (annually) to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Sought out new clients and developed client relationships through networking, direct referrals, and lead systems.
  • Followed up promptly with interested clients to present products.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Customized existing insurance programs to suit client's healthcare needs.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Attended industry conferences to stay informed of latest products and trends.

Quality Assurance Analyst

Vangent, Inc
05.2006 - 08.2010
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reported problems and concerns to management.
  • Developed and implemented procedures to meet product quality standards.

Call Center Supervisor

Pearson Government Solutions
05.2005 - 04.2006
  • Trained 12-15 team members on performance metrics on inbound calls. Review and provide feedback and coaching on customer service protocol and behavior identification.
  • Supervised a team of 12-15 Medicare Call Center Representatives on providing excellent customer service to callers requiring assistance with Medicare beneficiaries with entitlement and enrollment questions or issues.
  • Executed Weekly Performance Plans with representatives to identify performance gaps on monitored inbound calls.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Collaborated with training team to boost product support and certification training initiatives.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.

Education

Master of Science - Project Management

Virginia State University
Petersburg, VA
12.2008

Bachelor of Science - Business Education

Virginia State University
Petersburg, VA
12.1990

Skills

  • Targeted Marketing Campaigns
  • Life and Health Insurance Products
  • Client Needs Analysis
  • Team Meetings
  • New Product Information
  • Benefits Explanations
  • Licensing Requirements
  • Customer Follow-Up
  • Complaint Handling and Resolution
  • Health Insurance Sales
  • Excellent Communication Skills
  • Medicare Compliance
  • Loyalty Programs
  • Sales Presentation
  • In-Depth Knowledge of Markets and Relationships
  • Microsoft Office programs
  • Contract proposals
  • Contracting policies and regulations
  • Contract negotiation
  • Documentation review
  • Acquisitions

Affiliations

  • Alpha Kappa Alpha Sorority, Incorporated
  • KLM Scholarship Foundation (Executive Board Member)
  • .serve Volunteer Community-service Organization (Executive Board Member)
  • Virginia State University National Alumni Association (Chesterfield County and National Chapters)
  • National Pan-Hellenic Council (Petersburg, VA)
  • Lions Club (local volunteer)

Certification

  • Life and Health License - 2010
  • Agent/Broker - Health Insurance Marketplace - 2023
  • Licensed Insurance Producer (VA, NC, SC, MD, NJ, PA, NY, ME) - 2010


Timeline

Contract Specialist (1102) - Federal Government

Department of Defense - DLA
03.2024 - Current

Licensed Insurance Broker, CEO

Opulent Insurance Solutions, Inc.
09.2022 - Current

Budget Manager (Non-profit)

A Servant's Heart Outreach And Mentoring Inc.
01.2018 - Current

Licensed Insurance Producer

Humana, Inc.
09.2010 - 09.2022

Quality Assurance Analyst

Vangent, Inc
05.2006 - 08.2010

Call Center Supervisor

Pearson Government Solutions
05.2005 - 04.2006

Bachelor of Science - Business Education

Virginia State University

Master of Science - Project Management

Virginia State University

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