ANGELA DAVIS (ASCP) DAVIS MT
CONCORD,NC
Summary
Focused Business Analyst successful at responding to shifting business needs and priorities. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Successful at managing all aspects of planning, testing and documentation. Skillfully accomplishes fast-paced EMR implementations under tight deadlines. Accurately addresses customized requirements to meet timelines, accommodate processes and deliver seamless rollouts.
Overview
25
25
years of professional experience
8
8
Certificates
Work History
Senior Technology Business Systems Consultant
Wells Fargo
Charlotte, NC
07.2021 - Current
- Agile Scrum Team
- As a scrum team member participate in daily stand-ups, lead grooming sessions, author user stories, create JIRA extracts, attend size/commit sessions, provide feedback in retrospectives
- Serve as backup to scrum master
- Lead in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
- Act as a liaison between the business client and technical area by planning, conducting, and directing the analysis of complex business problems solved through strategic digital or solutions
- Lead requirements elicitation sessions to understand business problems and how proposed system enhancements address them while assessing impact to existing functionality and business processes.
Quality Assurance Test Coordinator
Wells Fargo
Charlotte, NC
04.2018 - 07.2020
- Design and document test plans, scenarios, and scripts which include the functional and business requirements specific to each application
- Identify and design processes to maximize quality assurance testing efficiency and reliability
- Organize, facilitate and lead meetings for test status updates, defect resolution, test data retrieval
- Create, update and distribute project test status reports for integrated functional, systems integration, user acceptance and performance engineering volume testing
- Implement the overall QA strategic approach in all projects to promote the best QA practices across project delivery
- Plan test schedules for all testing in accordance with the scope of projects and estimated time of delivery
- Document product test procedures to ensure that quality assurance tests can be replicated
- Record and organize test results and coordinate manual and automated testing of US based and offshore testing teams
- Utilize HP ALM for tracking and verifying the resolution of identified product defects
- Provide first-line assistance between developers and testers for defects to ensure timely issue resolution
- Ensure compliance with EQE for test documents from all testing areas, and reporting dashboard
Senior Quality Assurance Tester
Novant Healthcare
Fort Mill, SC
01.2016 - 04.2018
- Applications: Radiant, Cupid, Beaker AP, Beaker CP, Clin Doc, Orders, ASAP, Grand Central, Cadence, Epic Care Ambulatory, Optime, Beacon, Stork, Willow (v2015, v2017)
- Defined the overall testing strategy and test processes for clinical systems implementations
- Identified, recommended and employ innovative ways for defining and driving the continuous improvement of QA and testing processes
- Created and executed defect management plan, test scripts, and test policies and workflow processes
- Developed test scenarios for the clinical systems based on business process flows
- Evaluated, documented and translated clinician workflows into requirements for test scripts
- Identified and documented product defects in the testing environment using an issue tracking system and report defects to the development team to support product enhancement efforts
- Utilized Rover mobile devices for testing Epic lab, clinical documentation, ED and surgery applications while documenting test results in a clear and easily readable format for a technical and non-technical audience
- Documented end user requests and communicated findings relating to potential system enhancements and functionality needs
- Demonstrated practical knowledge of systems integration, functional interface, regression, and special update testing.
Senior Application Analyst
Novant Healthcare
Fort Mill, SC
01.2012 - 01.2016
- Application/EMR: Epic Radiant v2010, 2012, 2014, 2015, Epic Mammography v2014
- Assumed the responsibility for the design, configuration, modification, testing and implementation of Radiology information systems for all modalities in 13 acute facilities and over 100 physician practices to enhance business effectiveness
- Developed, coordinated and implemented plans to test business and functional processes during system implementation and quality assurance testing
- Performed technical and functional troubleshooting of radiology systems and provided timely and effective support to radiology users
- Managed and led ultrasound upgrade project for Emergency department for Epic facilities
- Planned and wrote test plans and scripts as well as conduct systems integration, regression and negative security testing for acute and ambulatory facilities to identify and resolve any issues
- Managed application enhancements to facilitate continued improvements in system capabilities
- Mapped out processes as well as define and translate business needs into functional and technical specifications for the development, implementation, and enhancement of Radiology systems
- Oversaw the efficient execution and delivery of the ultrasound upgrade project Epic facilities in the Emergency Department
- Designed and created Epic workbench and BCA downtime reports for Radiology users and created report dashboards
- Migrated new and updated Radiology build to the production environment (data courier).
Senior Consultant
Computer Sciences Corporation
Tucson, AZ
01.2008 - 01.2009
- Application/EMR: Sunrise Clinical Manager v4.5, 5.0
- Analyzed and identify the root cause of the client’s pressing issues and oversee the full life cycle project implementation of the clinical solution to meet client needs
- Evaluated workflows as well as provide documentation and optimization suggestions for improving workflow processes
- Provided go-live and ongoing support to clinicians to facilitate the introduction, acceptance, integration, and optimal use of the application
- Identified, assessed, and troubleshoot application issues for clinicians
- Executed test scripts for new application functionality, product releases, and enhancement modifications
- Elicited and documented business requirements and configured application build and reports.
Senior Consultant
CTG Healthcare Solutions
Aurora, IL
01.2007 - 01.2008
- Application/EMR: Sunrise Clinical Manager v4.5
- Facilitated the end-user design and validation meetings with physicians and department managers while coordinating the roll-out of new implementations to achieve optimal clinical outcomes
- Translated client needs and application design requirements into workable specifications for creating a clinical solution that corresponds with their needs
- Assisted client on workflow development, system configuration and development, change documentation, application deployment, and enhancement
- Provided go-live production support and daily on-going client support on the clinical solution to enhance effectiveness.
Clinical Implementation Consultant
Eclipsys Corporation
01.2004 - 01.2007
Implementation Specialist
Med Cath, Inc
Charlotte, NC
01.2003 - 01.2004
- Application/EMR: Misys/Sun Quest Laboratory & Radiology, McKesson HBOC Star Laboratory & Radiology
- Identified, analyzed, and documented client business requirements for build
- Designed, configured, tested, installed and documented Radiology information solutions for 3 cardiology hospitals based on requirements
- Created and executed test plans as well as performed system integration, functional and exploratory testing of new clinical solutions to ensure compliance with all requirements
- Created clear and concise training manuals for technical and non‐technical audiences to drive knowledge transfer
- Resolved issues encountered during the implementation of Radiology systems in the hospitals
- Served as project lead on POC glucose and hemoglobin analyzer installations for the nursing units.
Clinical Analyst
Premier, Inc
Charlotte, NC
01.2002 - 01.2003
- Utilized standard and custom ontologies to map out clinical data
- Monitored clinical data flows to ensure data quality and troubleshoot data anomalies
- Performed quality assurance of disparate clinical data sources and create accurate reports on findings
- Created file parsers to generate and ingest data files for ad-hoc analysis and reporting
- Demonstrated working knowledge of CPT/ICD9 codes and generated SQL queries.
Medical Technologist
Carolinas Medical Center
Charlotte, NC
01.2000 - 01.2003
Solutions Analyst
Everdream Corporation
Charlotte, NC
01.2001 - 01.2002
- Established and maintained a positive rapport with the end-users to identify and understand their needs
- Performed cause and effect analysis on complex issues to discover the underlying source of the problems
- Analyzed and troubleshoot basic and advanced Windows issues and configured Outlook mail accounts
- Provided technical support to end-users via phone, email and in-person to resolve product or service problems
- Prioritized incoming requests for technical assistance and logged all important information relating to requests for technical assistance.
Medical Technologist
Shared Laboratory Services
Chesapeake, VA
01.1997 - 01.2000
Medical Technologist
Stat Veterinary Laboratory
Rancho, CA
01.1996 - 01.1997
Medical Technologist
Duke University Medical Center
Durham, NC
01.1995 - 01.1996
Education
Master of Business Administration -
Ashford University
Associate of Science - Information Technology/Networking
ECPI School of Technology
Bachelor of Science - Clinical Laboratory Science
University of North Carolina
Skills
Supported over 15 major clinical go-lives (implementations) in acute and ambulatory facilities for multiple EHR systemsundefined
Certification
Epic Radiant Certified (v2012, 2014, 2015, 2017), Epic Mammography Certified (v2014), Allscripts/Sunrise Clinical Manager, Misys/Sun quest Laboratory & Radiology, Epic Radar & Workbench Reporting, McKesson HBOC/STAR, Basic SQL, HP ALM /Quality Center, Agile Processes
Affiliations
Results-driven Information Technology professional with 20 years of healthcare experience which encompasses 10 years of implementations who is competent in all facets of the Systems Development Life Cycle: from analysis, conceptual design, implementation, testing, end user training, to production support and maintenance. Proven ability to provide technical leadership on the optimal design, development, evaluation, and technical support of clinical technology solutions to improve clinical outcomes. Resourceful with a proven ability to lead the development and enforcement of quality assurance measures, testing standards, and enhancement procedures for new and existing applications and products to meet organizational needs.
Timeline
Senior Technology Business Systems Consultant
Wells Fargo
07.2021 - Current
Quality Assurance Test Coordinator
Wells Fargo
04.2018 - 07.2020
Senior Quality Assurance Tester
Novant Healthcare
01.2016 - 04.2018
Senior Application Analyst
Novant Healthcare
01.2012 - 01.2016
Senior Consultant
Computer Sciences Corporation
01.2008 - 01.2009
Senior Consultant
CTG Healthcare Solutions
01.2007 - 01.2008
Clinical Implementation Consultant
Eclipsys Corporation
01.2004 - 01.2007
Implementation Specialist
Med Cath, Inc
01.2003 - 01.2004
Clinical Analyst
Premier, Inc
01.2002 - 01.2003
Solutions Analyst
Everdream Corporation
01.2001 - 01.2002
Medical Technologist
Carolinas Medical Center
01.2000 - 01.2003
Medical Technologist
Shared Laboratory Services
01.1997 - 01.2000
Medical Technologist
Stat Veterinary Laboratory
01.1996 - 01.1997
Medical Technologist
Duke University Medical Center
01.1995 - 01.1996
Master of Business Administration -
Ashford University
Associate of Science - Information Technology/Networking
ECPI School of Technology
Bachelor of Science - Clinical Laboratory Science
University of North Carolina
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