ANGELA D. CATER
Mableton,GA
Summary
Detail-oriented Front Office Specialist knowledgeable about medical office standards, procedures and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering 6 years of experience in front office roles with proven success in customer services.
Overview
27
27
years of professional experience
Work History
Front Office Specialist
Wellstar Marietta Primary Care Center
Marietta, GA
08.2018 - Current
- Collect co-payments, deductibles or balance as well as verified insurance coverage, and patient demographics accurately and efficiently.
- Schedule, reschedule, or cancel patient's appointments both in-person and via telephone.
- Operate and maintain standard office equipment such as multi-line telephone, copy and facsimile machines, scanners, and printers.
- Maintain clean and orderly waiting areas in accordance with the established safety regulations or standards.
- Greet, registered and check in and out over 50+ patients for 4 providers.
Front Desk Receptionist
Atlanta Women’s Healthcare
Atlanta, GA
11.2016 - 08.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Front Office Coordinator
Peachtree Orthopedics
Atlanta, GA
11.2014 - 11.2016
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Call Center Supervisor
Flags over Georgia
Austell, GA
01.2012 - 11.2014
- Maintained call center equipment in good working order to maximize productivity.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Supervised 7 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Scheduling Coordinator
TLC Sitters of Atlanta Inc
Roswell, GA
10.2005 - 11.2014
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up childcare appointments with customers.
- Prepared folders and maintained records of new clients.
- Updated clients account information
- Calculated, prepared and issued invoices and make schedules for monthly clients using quick books.
- Managed inventory and office supply purchases
- Contacted clients regarding unpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.
Senior Operation Supervisor
Six Flags over Georgia
Austell, GA
02.1998 - 10.2005
- Supervised and coordinated activities of workers engaged in the operating of rides in amusement park
- Maintained a high standard of excellence in overseeing employee corrective action
- Organized weekly schedule of each employee and the entire section
- Recruited new hires, provided on-the-job training and test employee knowledge of operational procedures & safety measures.
Education
Medical Assistant Diploma -
Georgia Medical Institute
2001
Skills
- Front Desk Operations
- Customer Service Skills
- Scheduling
- Telephone Skills/ Multi-line phone usage
- Credit Card Processing/ Invoice Processing
- Intuit QuickBooks
- Medical Office Procedures
- EPIC EMR
Timeline
Front Office Specialist
Wellstar Marietta Primary Care Center
08.2018 - Current
Front Desk Receptionist
Atlanta Women’s Healthcare
11.2016 - 08.2018
Front Office Coordinator
Peachtree Orthopedics
11.2014 - 11.2016
Call Center Supervisor
Flags over Georgia
01.2012 - 11.2014
Scheduling Coordinator
TLC Sitters of Atlanta Inc
10.2005 - 11.2014
Senior Operation Supervisor
Six Flags over Georgia
02.1998 - 10.2005
Medical Assistant Diploma -
Georgia Medical Institute
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