Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA E ALSTON

Dacula,GA

Summary

Results-driven professional dedicated to exceptional customer support. Proven ability to manage concerns and resolve conflicts, enhancing customer satisfaction. Strong background in customer relations and effective communication. Seeking full-time position that leverages interpersonal skills, time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Call Center Telecommunications Operator

Amerimed EMS
06.2023 - Current
  • Managed high call volume with composure during peak demand periods.
  • Handled sensitive customer data discreetly, complying with confidentiality protocols.
  • Directed calls to the most qualified personnel or departments for effective routing.
  • Implemented workflow improvements within telecommunications department for greater efficiency.
  • Collaborated with team members to sustain high-quality service standards, improving client retention.
  • Resolved technical issues in a timely manner, enhancing customer satisfaction ratings.
  • Assisted over 40 customers daily by addressing inquiries and facilitating transfers.
  • Maintained comprehensive understanding of emergency call procedures for effective action.

Service Agent/Front Desk

DHL Express
08.2020 - 10.2022
  • Directed daily operations of location, focusing on performance and customer experience.
  • Processed at least 40 shipments per day while ensuring compliance with regulations.
  • Entered critical data into various systems for streamlined operations.
  • Provided exceptional service by greeting customers and addressing queries effectively.
  • Processed credit card payments with attention to detail to ensure accuracy.
  • Answered customer calls promptly, resolving issues or directing them to appropriate personnel.
  • Conducted daily account reconciliations and prepared reports for management review.
  • Exhibited adaptability by quickly learning new technologies and procedures for improved outcomes.

Front Lobby Security Officer

G4S Secure Solutions
05.2017 - 08.2020
  • Greeted and welcomed guests to ensure a positive first impression.
  • Secured premises and personnel through vigilant patrolling and monitoring of surveillance equipment.
  • Inspected buildings, equipment, and access points to authorize entry and maintain safety standards.
  • Completed detailed reports documenting observations, incidents, and surveillance activities.
  • Addressed guest inquiries and resolved complaints effectively.
  • Ensured all gates remained secure to prevent unauthorized access.
  • Directed vehicles and confirmed parking arrangements for smooth operations.
  • Checked identification for visitors and contractors during sign-in process.

Security Officer Supervisor

Madison Security
03.2016 - 05.2017
  • Assigned officers to various posts to ensure optimal security coverage.
  • Wrote detailed incident reports on property damage, theft, and unauthorized presence.
  • Interacted with property management to address security-related matters.
  • Greeted guests professionally to foster a welcoming and safe environment.
  • Conducted regular patrols of key areas to identify and mitigate security risks.
  • Reviewed surveillance feeds, alerting appropriate personnel to discrepancies.
  • Monitored performance of security staff, providing constructive feedback for improvement.
  • Responded swiftly during emergencies to minimize potential damage and injury.

Education

BBA - Hospitality Management

Monroe College
The Bronx, NY
07-2021

Associate of Applied Science - Medical Administration

Monroe College
The Bronx, NY
06.2011

Skills

  • Typing proficiency: 45 wpm
  • Conflict management techniques
  • Customer issue resolution
  • Proficient in Microsoft Office
  • Exceptional customer service
  • Task prioritization skills
  • Reception operations
  • Effective communication

Timeline

Call Center Telecommunications Operator

Amerimed EMS
06.2023 - Current

Service Agent/Front Desk

DHL Express
08.2020 - 10.2022

Front Lobby Security Officer

G4S Secure Solutions
05.2017 - 08.2020

Security Officer Supervisor

Madison Security
03.2016 - 05.2017

BBA - Hospitality Management

Monroe College

Associate of Applied Science - Medical Administration

Monroe College

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