Angela Kelly
Summary
Title and Settlement Services Operations Leader with an impeccable reputation for delivering inventive business strategies and client-focused solutions that improve margins. Recognized for transforming multimillion dollar operations profitably and efficiently.
Broad experience building profitable start-up divisions, growth business lines, deal transactions and streamlined operations. Mobilized top-tier talent to create high performing cultures that consistently achieve in volatile markets.
Overview
5
5
years of professional experience
Work History
Vice President Title Operations Compliance
Blend Labs | Blend Title | Title365
11.2020 - Current
- Helped to launch and develop a National Title Agency from ground-up.
- Responsible for the overall direction and daily operation of the title & settlement services of the company.
- Outlined, executed, and reviewed the company's operational policies and guidelines, maintaining high operational efficiency ratings.
- Conceptualized and implemented new growth directives that increased revenue and market share.
- Collaborated with product and engineering teams on the development of software enabled title products to increase customer efficiency and satisfaction
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Title Operation Manager
Orchard
08.2020 - 11.2020
- National Refi and Purchase transactions
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Manager - National Agency Division
WFG National Title Insurance
08.2018 - 06.2020
- Lead the Title and Escrow teams for a National Underwriter
- Provided title and settlement services to licensed title agencies in their unlicensed states.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Texas Women's University
Collin College
Skills
- Strategic Business Planning and Execution
- Integrated Front, Middle, and Back Office Operations
- Complex Change Management
- High Productivity with Collaborative Approachability
- Fiscal Accountability and P&L Management
- Mergers, Acquisitions and System Integration
- Cross-Cultural Talent Training and Development
- Large Client Relationship Management
- Risk Management and Performance Metrix
- National Title Services
- National Escrow Services
- REO, Refinance, Purchase
Timeline
Vice President Title Operations Compliance
Blend Labs | Blend Title | Title365
11.2020 - Current
Title Operation Manager
Orchard
08.2020 - 11.2020
Operations Manager - National Agency Division
WFG National Title Insurance
08.2018 - 06.2020
Texas Women's University
Collin College
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