Summary
Overview
Work History
Education
Skills
Highlights Of Experience
Training
Statement Of Purpose
Timeline
Hi, I’m

ANGELA FORD

Gulfport
ANGELA FORD

Summary

  • To serve in a responsible position with an innovative company that will utilize my experience and skills to meet business objectives and support my commitment to customer/guest service, employee development, and continuous improvement.
  • Multi-skilled, versatile team leader with a proven track record of successful administrative, leadership, managerial, and customer service expertise. Natural leader with a special talent for transitioning strategy into action and achievement. First class client relation and teaming skills. Consistent record of achievement in the following areas:
  • Strategic Planning & Implementation

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

  • Process & Performance Improvements
  • P&L Responsibility & Accountability
  • Human Resources Management
  • Financial Accountability & Expense Control
  • Team Building, Coaching & Leadership
  • Workforce Training & Development
  • Inventory Control & Management
  • Delivering Service Excellence
  • Sales & Marketing Strategies

Overview

9
years of professional experience

Work History

WAFFLE HOUSE

Operations Manager
06.2017 - 02.2025

Job overview

  • Effectively lead from the front with regard to Production and Service (daily operations) of the restaurant
  • Exercise sound decision-making, leadership and management skills leading 20+ team members in front and back-of-the-house operations with full profit and loss (P&L) responsibility
  • Responsible for management of sales and profit projections (P&L), food cost controls, labor budgets, people management, interviewing, hiring, training and scheduling employees
  • Highly effective encompassing all aspects of store management, controlling operating cost, cash handling, daily inventories, vendor invoices, food order system, coaching, training, and developing self and subordinates
  • Effectively control food and labor costs and expense budgets through aggressive monitoring
  • Comfortably interact with customers and associates and, at the same time, manage food production while adhering to Food Safety regulations
  • Ensure restaurant runs smoothly and customers have pleasant dining experiences
  • Motivate and communicate standards and expectations through high-energy pre-shift and post-shift communication
  • Consistently focus on driving and building sales and optimizing profits by controlling food, beverage and labor costs, and ensuring guest satisfaction and prompt problem resolution
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

TSR

Customer Service Representative & Administration
12.2015 - 05.2017

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

ST. PETERSBURG COLLEGE
St. Petersburg, FL

B.S. from Management & Organizational Leadership
05.2020

University Overview

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Highlights Of Experience

Highlights Of Experience
  • Operations Manager, WAFFLE HOUSE, Picayune, MS, 12/17, Present, Effectively lead from the front with regard to Production and Service (daily operations) of the restaurant., Exercise sound decision-making, leadership and management skills leading 20+ team members in front and back-of-the-house operations with full profit and loss (P&L) responsibility., Responsible for management of sales and profit projections (P&L), food cost controls, labor budgets, people management, interviewing, hiring, training and scheduling employees., Highly effective encompassing all aspects of store management, controlling operating cost, cash handling, daily inventories, vendor invoices, food order system, coaching, training, and developing self and subordinates., Effectively control food and labor costs and expense budgets through aggressive monitoring., Comfortably interact with customers and associates and, at the same time, manage food production while adhering to Food Safety regulations., Ensure restaurant runs smoothly and customers have pleasant dining experiences., Motivate and communicate standards and expectations through high-energy pre-shift and post-shift communication., Consistently focus on driving and building sales and optimizing profits by controlling food, beverage and labor costs, and ensuring guest satisfaction and prompt problem resolution.
  • Customer Service Representative & Administration, TSR, Auburn, MA, 12/15, 05/17

Training

Training
  • Profit & Loss Responsibility/ Accountability
  • Inventory and Cash Procedures
  • Sales/Marketing Strategies
  • Relationship Management
  • Employee Relations
  • Loss Prevention
  • Customer Service

Statement Of Purpose

Statement Of Purpose
To serve in a responsible position with an innovative company that will utilize my experience and skills to meet business objectives and support my commitment to customer/guest service, employee development, and continuous improvement.

Timeline

Operations Manager
WAFFLE HOUSE
06.2017 - 02.2025
Customer Service Representative & Administration
TSR
12.2015 - 05.2017
ST. PETERSBURG COLLEGE
B.S. from Management & Organizational Leadership

Similar Profiles

CREATE PROFILE
ANGELA FORD