Angela Hammer
Shelbyville,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Caesars Entertainment/Horseshoe Indianapolis. Expert in cash handling and data entry efficiency, with a knack for mental math and fostering professional customer interactions. Achieved significant reductions in wait times and errors, ensuring accuracy and reliability in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Cage Cashier
Caesars Entertainment/Horseshoe Indianapolis
12.2012 - 02.2024
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Valet Cashier
Parking Solutions, Inc.
08.2011 - 12.2012
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Tracked vehicles and inventory in [Software] to prevent loss or damage.
- Maintained up-to-date knowledge on pricing structures and policies to accurately inform guests about their parking options.
- Demonstrated an unwavering commitment to customer service excellence by consistently exceeding guest expectations.
- Streamlined payment processes by swiftly handling credit card transactions, checks, vouchers, or automatic debits.
- Ensured compliance with all relevant regulations governing cash handling procedures within the workplace.
- Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
- Handled complaints professionally, ensuring resolution for dissatisfied customers through prompt action.
- Expedited vehicle retrieval process by coordinating effectively with valet attendants regarding guest requests.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
PBX Operator/Registration Clerk
Major Health Partners/Major Hospital
10.1996 - 05.2008
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Provided exceptional customer service through polite and professional interactions with all callers.
- Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Streamlined registration process by implementing efficient data entry and filing systems.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
- Retrieved medical data for physicians and patients.
- Assisted in processing patient payments via cash, checks and credit cards.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Welcomed as many as 50-75 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
Associate of Science - Paralegal Studies
Marion University
Indianapolis, IN06.2025
Associate of Science - Executive Assistant And Executive Secretary
Indiana Business College
Indianapolis, IN04.1991
Skills
- Reliability and punctuality
- Professionalism and Courtesy
- Cash Handling
- Data Entry Efficiency
- Mental Math Aptitude
- Patience and Tolerance
- Cash Drawer Reconciliation
- Banking Procedures Familiarity
- Fraud Detection Abilities
- Cash handling expertise
Timeline
Cage Cashier
Caesars Entertainment/Horseshoe Indianapolis
12.2012 - 02.2024
Valet Cashier
Parking Solutions, Inc.
08.2011 - 12.2012
PBX Operator/Registration Clerk
Major Health Partners/Major Hospital
10.1996 - 05.2008
Associate of Science - Paralegal Studies
Marion University
Associate of Science - Executive Assistant And Executive Secretary
Indiana Business College
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