Summary
Overview
Work History
Education
Skills
Certification
Letters of Recommendation
Work Availability
Timeline
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Angela Hunt

Angela Hunt

Newport,WA

Summary

Dedicated Customer Service professional with 21 years of meeting and exceeding customers' needs and expectations. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

Recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Work independently, with minimal supervision, self-motivated, and true team player.

Overview

17
17
years of professional experience
1
1
Certification

Work History

COVID-19 Response Frontline Case Investigator

AM LLC
4201 Wilson Blvd, #110-365, Arlington, VA. 22203
02.2021 - Current
  • Perform case investigations, oversee quality control of data collection and reporting,
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Collected and recorded information in electronic medical records.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

Office Manager - Customer Care

Northwest Enterprises
Newport, WA
09.2010 - 10.2019
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained over 100 client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.

Office administrator

Fiedlers Fast Stop
Oldtown, ID
07.2003 - 08.2010
  • Interfaced with over 30 customers daily to determine purchasing needs, directed them to appropriate items, and recommended additional products.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Education

Office Assistant II Certificate - Business Administration

Spokane Community College
Spokane, WA
07.1995

Licensed - Cosmetology

Christines Institute of Design
Spokane, WA
08.1993

High school - General Studies

Newport High School
05.1991

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • CRM Software
  • Establishing and Maintaining Customer Relationships
  • Proficiency in Microsoft Office and G Suite
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Creative Problem Solving

Certification

  • Certificate of Completion. UAA College of Health
    Having successfully completed 12 Contact Hours
    for participation in: COVID-19 Contact Tracing in Alaska Completed on: 2/23/2021
  • Certificate of Completion
    MAKING CONTACT: A TRAINING FOR COVID-19 CONTACT TRACING / INVESTIGATOR
  • Certificate of Completion "Public Health in Disasters" July 22, 2021 awarded 1.0 National Board of Public Health Examiners Certified Public Health Continuing Education (CPHCE) Credit
  • Certificate of Completion "Community Engagement and Capacity Building Basic Concepts" June 2021 awarded 1.0 National Board of Public Health Examiners Certified Public Health Continuing Education (CPHCE) Credit
  • Certificate of Completion "Cross-Cultural Communications, Cognition and Linguistics" May 2021 awarded 1.0 National Board of Public Health Examiners Certified Public Health Continuing Education (CPHCE) Credit
  • Certificate of Completion "Advancing Racial and Social Justice" May 2021#NYC Health Equity Region2 Public Health Training Center
  • Certificate of Achievement "Introduction to Incident Command System, ICS-100" FEMA - Emergency Management Institute

Letters of Recommendation

LETTER #1.


Sincerely,To whom it may concern,


I highly recommend Angela Hunt as a candidate for employment. Angela is employed by AM LLC as a case investigator in which I am responsible to oversee her day-to-day activities. I have seen the full course of several case investigators during my time leading this contract tracing team and Angela stands out as one of our most valuable employees to date.


Angela is able to quickly learn new procedures and guidelines. She’s efficient, organized, a great team player, and an amazing multitasker. Angela has excellent communication skills. In addition, she brings immense energy to the team and keeps the atmosphere positive.


Angela has been very loyal, trustworthy, and reliable. There have been many occasions where the team has been understaffed or there is a surge at hand but Angela has always handled these situations with ease even when taking on much more than her normal workload. She has been entrusted to help train several new employees, making sure they are comfortable in their role and environment while ensuring they are well equipped with the knowledge to perform their responsibilities with excellence.


I strongly encourage you to consider Angela Hunt as an employee. She is motivated, creative, and has a keen eye for detail. Angela would be an asset to your team, and she has my highest recommendation. If you have any further questions or concerns, please do not hesitate to call me.


Morgan Bothwell, RN | Public Health Nurse, Clinical Lead 4201 Wilson Blvd, #110-365
Arlington, VA. 22203
Phone:806-853-0093 | amllc.co

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LETTER #2.


Dear Hiring Manager,


It is my pleasure to strongly recommend Angela Hunt for a Customer Service position.


My name is Emily Huff. I am a Registered Nurse with eight years of experience, and I have been a Team Lead on the Anchorage Project with AM LLC for the last five months. I help to oversee and manage over 30 Case Investigators on the project, and Angela Hunt’s work as a Case Investigator truly stands out.


I have thoroughly enjoyed working with Angela on the Anchorage Project. She has been an invaluable asset to our team, and started with the Anchorage Project in February of 2021. Angela is honest, hardworking, dedicated, intelligent, and dependable. She is a superb Case Investigator who is always willing to go the extra mile to help the project succeed.


Angela’s extensive background in management has given her many skills that have made her the excellent Case Investigator that she is today. Angela is also a mother of four, and she raised her children while also successfully managing a business. She is a patient, kind, and caring individual who is an absolute joy to work with.


Angela demonstrates professionalism, compassion, and superior time management. Time and time again, Angela finishes her daily assignments, and then takes on more case investigations throughout the day. She is able to complete her work with an unmatched efficiency without sacrificing quality. Angela’s documentation and charting are impeccable, and she has demonstrated proficiency with technology using Google Suite, Spreadsheets, and Electronic Health Records on a daily basis. Angela is team-oriented, and is willing to help others with their work and assignments whenever she can.


Without a doubt, I confidently recommend Angela Hunt to join your team. As a dedicated worker, an intelligent person, a compassionate individual, and an all around great person, I know that Angela will be an excellent addition to your team.


Please feel free to contact me at (775) 901-2524 if you would like to discuss Angela’s qualifications and experience further. I would be more than happy to expand on my recommendation.

Regards,


Emily Huff, RN, BSN / Public Health Nurse, Clinical Lead

4201 Wilson Blvd, #110-365, Arlington, VA. 22203

Phone:806-853-0093 | amllc.co

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

COVID-19 Response Frontline Case Investigator

AM LLC
02.2021 - Current

Office Manager - Customer Care

Northwest Enterprises
09.2010 - 10.2019

Office administrator

Fiedlers Fast Stop
07.2003 - 08.2010

Office Assistant II Certificate - Business Administration

Spokane Community College

Licensed - Cosmetology

Christines Institute of Design

High school - General Studies

Newport High School
Angela Hunt