Angela J Haynes
Irving,Texas
Summary
Resourceful and experienced worker offering expertise in customer service and administrative duties. Detail-oriented with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Executive Assistant
Legacy Construction Solutions / Living Legends
10.2019 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Customer Service Representative
Nissan Motor Corporation
09.2013 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Technical Customer Service Representative
Steelcase, Inc / Vecta
12.1999 - 03.2012
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
- Generated reports to track performance and analyze trends.
Education
Small Business Management Certificate
Texas Wesleyan University
Fort Worth, TX08-2019
Customer Service Skills Certificate
Linkedin Learning
Sunnyvale, CA06-2019
IRS Tax Professional PTIN
H&R Block Income Tax Course
Irving, Texas 11-2014
Supervisor Management Skills Certificate
Rockhurst University Continuing Education
Mission, KS06-2009
Basic Counseling And Crises Certificate Course
Contact Counseling And Crisis Line
Dallas, TX05-1997
Medical Transcription Program
El Centro College
Dallas, TX04-1994
High School Diploma -
Central High School
Cape Girardeau, MO05-1982
Skills
- Strong problem solver
- Administrative support
- Customer Service-oriented
- Resourceful
Timeline
Executive Assistant
Legacy Construction Solutions / Living Legends
10.2019 - Current
Customer Service Representative
Nissan Motor Corporation
09.2013 - 10.2019
Technical Customer Service Representative
Steelcase, Inc / Vecta
12.1999 - 03.2012
Small Business Management Certificate
Texas Wesleyan University
Customer Service Skills Certificate
Linkedin Learning
IRS Tax Professional PTIN
H&R Block Income Tax Course
Supervisor Management Skills Certificate
Rockhurst University Continuing Education
Basic Counseling And Crises Certificate Course
Contact Counseling And Crisis Line
Medical Transcription Program
El Centro College
High School Diploma -
Central High School
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