Angela J. Miranda

• Manage daily branch operations, including reporting, invoicing, purchasing, and file management, ensuring accuracy and compliance with company standards.
• Developed strong relationships with clients by offering personalized service tailored to their needs.
• Provided personalized client service, strengthening long-term relationships and supporting high customer retention.
• Collaborate with HR to assist with onboarding and employee support as needed.
• Support sales team in bid preparation, bond requests, and commercial project coordination.
• Oversee insurance certificate requests, W-9's, tax exemption certificates, and compliance documentation.
• Processed deposits and managed positive pay, maintaining accuracy in financial transactions.
• Streamlined digital and physical filing systems, improving retrieval efficiency and project tracking.
• Processed invoices and coordinated with accounts payable to ensure timely payments.
• Assisted with office operations, including supply management and building maintenance.

Storm Water Quality Tracking & Permitting

• Tracked and maintained compliance with Harris County and city of Houston storm water quality permits, including annual renewals.
• Coordinated with account managers to resolve missing inspections and ensure required documentation was up to date.
• Updated photo records of strom water quality features monthly to support inspections and compliance.
• Scheduled and followed up on necessary repaired or cleanings prior to inspections.
• Processed and billed annual SWQ renewals upon county approval.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered 30 incoming calls and emails per day, providing frontline customer support or assistance with product and service transactions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.