Microsoft Office suite
Angela J. Smoot
Stafford,VA
Summary
Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Dedicated professional with demonstrated strengths in data entry, customer service, time management, and trend tracking, and contact tracing. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
27
27
years of professional experience
Work History
Tax Preparer Seasonal (Remote)
Intuit
01.2025 - 05.2025
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Tax Preparer Seasonal
HR Block
01.2024 - 07.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
School Lpn
LPN Stafford
01.2018 - 08.2021
- Balanced high volume of patients, phones, and staff via phone, face to face or email.
- Managed students' health data according to HIPAA standards as well as federal and state requirements governing minors.
- Coordinated state-mandated yearly screenings for vision, hearing, and height.
- Participated in the team effort to have efficiency, optimal patient flow and accuracy in treatments by maintaining accurate and detailed reports and records.
- Decreased vaccine non-compliant students by 95 percent.
- By researching approved data base and updating student vaccination records.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Performed record keeping by logging client information within secure contact-tracing software.
Licensed Private Investigator
Five Star Investigation
11.2006 - 12.2017
- Conducted and reviewed documentation of background checks, gathering information such as financial status and employment history.
- Communicated effectively and worked with diverse team to accomplish daily objectives and meet long-term goals.
- Serviced customers by going above-and-beyond to offer exceptional support for all needs.
- Conducted research to support private investigations, providing clients with consistent updates.
- Collected evidence or information regarding divorce, child custody and missing persons cases.
Licensed Practical Nurse
Potomac Hospital
09.2006 - 05.2017
- Collecting and preparing samples for testing.
- Provided patients outstanding care and comfort by carefully monitoring and regular observations, documenting conditions and addressing concerns quickly.
- Reduced patient wait times to be seen by a provider, decreased door to disposition time, streamlining throughput to decrease time between admissions and floor placement.
- Revamped unit efficiency, keeping supplies and records well-organized for expected needs.
- Participated in the team effort to improve efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.
- Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.
Claims Representative
GEICO
04.1998 - 08.2001
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Checked level and type of coverage and evaluated contracts.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Followed up with customers on unresolved issues.
- Proposed settlements for uncomplicated issues to resolve claims.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Maintained confidentiality of patient finances, records and health statuses.
- Calculated adjustments, premiums, and refunds.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Nursing
NVCC
LPN - Nursing
ECPI
05.2009
Hopkins Contact tracing course - Nursing PWC
LPN ECPI PWC, John
05.2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft office
- Schedule management
- Maintaining records
- Meeting preparation
- File organization
- Reception duties
Organization skills
Document preparation
Data inputting
Verbal/written communication
Active listening
Critical thinking
Problem resolution
Staff training
Clerical support
Report generation
Accomplishments
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 10+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Google Workspace
QuickBooks
Slack
Teams
Zoom
Timeline
Tax Preparer Seasonal (Remote)
Intuit
01.2025 - 05.2025
Tax Preparer Seasonal
HR Block
01.2024 - 07.2024
School Lpn
LPN Stafford
01.2018 - 08.2021
Licensed Private Investigator
Five Star Investigation
11.2006 - 12.2017
Licensed Practical Nurse
Potomac Hospital
09.2006 - 05.2017
Claims Representative
GEICO
04.1998 - 08.2001
Nursing
NVCC
LPN - Nursing
ECPI
Hopkins Contact tracing course - Nursing PWC
LPN ECPI PWC, John
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