ANGELA KAI SHOPE
Phoenix,AZ
Summary
Accomplished, forward-thinking leader with proven abilities across all levels of organizational leadership. Talented in orchestrating partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Significant background optimizing resource use to achieve challenging targets. Diplomatic in resolving disputes and leading diverse teams. Proven track record breaking down silos to create unity and synergy across multiple teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Director of Development (PRD) Operations
FOOD FOR THE HUNGRY
12.2020 - Current
- Lead Development (PRD) Operations, Mid-Level Donor, and Artist Relations. Nine teams comprising 78 US and International staff.
- Mentor and coach team members to foster productive and engaging work environment.
- Gained 28K Child Sponsorships since October 2024.
- Budget Owner for 10 budgets totally over $22M.
- Lead operations in enterprise wide initiative to update sponsorship.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Spearhead implementation of process improvements and cost-saving initiatives to increase value and maximize impact.
- Lead functional managers in implementing new procedures and corrective actions to improve efficiency.
- Establish quality assurance standards to achieve operational excellence.
- Analyze donor feedback and identify areas for improvement to strengthen revenue backlog and lower annual attrition rate.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across department.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Represent Food for the Hungry at the Child Sponsorship Interagency meetings.
Communications Production Manager
FOOD FOR THE HUNGRY
01.2020 - 12.2020
- Maximized efficiency and efficacy of processes supporting sponsor communication strategies and donor financial communications
- Collaborated with Private Resource Development teams to refine and improve collateral used in fulfillment of sponsor and donor communications strategies
- Led 16 staff, comprising 4 teams and 4 budgets
- Directed continuous improvement initiatives to drive gains in quality, flow, and output
- Delivered direct feedback to senior management regarding project visibility and status
Communications Production Supervisor
FOOD FOR THE HUNGRY
04.2019 - 12.2019
- Resolved personnel and production issues quickly to maintain productivity goals
- Directed team of 4 production specialists and 1 Volunteer Recruiter
- Evaluated existing production processes and identified areas for improvement
- Established clear priorities and production quality assurance standards
- Collaborated with other cross functional departments to maintain smooth and efficient product flow
- Negotiated contracts with suppliers to secure best pricing and quality of components
Operations and Events Director
ARIZONA FORWARD
05.2017 - 03.2019
- Human Resources
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
- Financial management including budget forecasting and reporting
- Strategic planning with Board of Directors, CEO, and directors
- Participated in development and implementation of new website
- Membership cultivation and renewals
- Wrote and won multiple grants
- Managed internship program
Bookkeeper/Protective Payee Coordinator
SPOKANE VALLEY PARTNERS
12.2014 - 08.2016
- Human Resources
- Financial management including budget forecasting and reporting
- Grant administration for Community Block Development Grant
- Monthly reconciliation of Donor Database and QuickBooks
- Managed monthly budgets for Social Security recipients
- Completed Development Director Internship
Office Administrator
STUDIO CASCADE, INC
01.2014 - 12.2014
- Human Resources
- Financial management
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Facilitated office productivity, quality assurance and procedural improvements
Executive Assistant
COEUR D'ALENE CHARTER ACADEMY
07.2009 - 08.2013
- Supported Chief Financial Officer
- Educated employees on company policy and updated employee handbook
- Liaison for Idaho Board of Education
- Administered medical, dental, vision and retirement benefits
- Managed accounts payable, cash and deposits, petty cash and student activity accounts
- Collaborated with auditors to ensure school in compliance
Community Impact Coordinator
IDAHO UNITED WAY
09.2008 - 06.2009
- Managed all grant applications for Community Care Fund and Federal Emergency Management Agency (FEMA)
- Managed Combined Federal Campaign applications
- Assisted families in accessing community resources and opportunities such as summer engagement programs, counseling, food assistance, and education
- Collaborated with Executive Director, Board, and community partners on fundraising ideas and opportunities
- Organized and managed special events including Spring Dash for entire town of Coeur d'Alene
Executive Assistant to CEO/Office Manager
SAGUS INTERNATIONAL
11.2007 - 07.2008
- Executive support to CEO, CFO and VP Supply Chain
- Directed office operations
- Created and generated reports for executive leadership team
- Developed and maintained successful relationships with vendors, suppliers and contractors
Executive Assistant/Office Manager
BTE CONSULTING, INC
11.2004 - 09.2007
- Executive support to founding partners and administrative support to consultants
- Directed office operations
- Human Resources
- Financial management including monthly management reports
- Created presentations including large Visio diagrams
Program and Special Events Director/Facilities Manager
WONDERLAND CENTER
08.2003 - 09.2004
- Directed entire facility, including tenant relations, maintenance, programs, and events
- Led marketing, lease negotiations, and event contracts
- Recruited and managed staff, volunteers and community service workers
- Directed all administrative logistics of events
- Developed detailed event reports
- Analyzed event costs to identify areas of improvement and cost savings
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Oversight of various non-profit programs held in facility
Education
Organizational Leadership
Women’s Leadership Development Forum
Phoenix, AZ03.2023
Bachelor of Liberal Studies - Public Service Administration
WHITWORTH UNIVERSITY
Spokane05.2016
Associate of Arts - Missions
RHEMA BIBLE TRAINING CENTER
Broken Arrow1991
Skills
- Leadership Coaching
- Strategic Planning
- Core Values Management
- Change Management
- Competitor Trends
- Conflict Resolution
- Enabling Innovation
- Metrics Tracking
- Nonprofit Growth
- Open & Direct Communication
- Operational Performance
- Partnership Development
- P&L Budget Ownership Forecasting
- Risk Management
Accomplishments
- Documented and resolved correspondence backlog of 6-9 months through expanding Volunteer Program by 45% which led to 90 day turnaround.
- Led Logistics Committee to successfully plan and implement 2022 Global Leadership Forum during the pandemic.
- Successfully led Communications Production team in the fulfillment of registration packets at drive-in acquisition events during the pandemic to generate revenue.
- Created and directed Volunteer Action Center and Foundation Center for Idaho United Way in Kootenai County.
- Successfully generated revenue streams for the Wonderland Center through securing monthly tenants, community programs, and both large and small events.
Certification
- Certified Nurses Aide (CNA) - 1988-1991
Volunteer Experience
- Secretary of local Federal Emergency Management Agency Board (FEMA); Kootenai County, Idaho
- Court Appointed Special Advocate (CASA); Chicago, IL
- Interim Youth Director; Templo Calvario, Elgin, IL
- Blessings Under the Bridge; Served hot meals to homeless, Spokane, WA
- Certified Nurses Aide; Medical missions, Bluefields, Nicaragua
- Missions Trip; Spoke at American High School and church retreat, street witnessing, delivered food to homeless at midnight, Madrid, Spain
- Youth With A Mission (YWAM); Summer of service, Sydney, Australia
Timeline
Senior Director of Development (PRD) Operations
FOOD FOR THE HUNGRY
12.2020 - Current
Communications Production Manager
FOOD FOR THE HUNGRY
01.2020 - 12.2020
Communications Production Supervisor
FOOD FOR THE HUNGRY
04.2019 - 12.2019
Operations and Events Director
ARIZONA FORWARD
05.2017 - 03.2019
Bookkeeper/Protective Payee Coordinator
SPOKANE VALLEY PARTNERS
12.2014 - 08.2016
Office Administrator
STUDIO CASCADE, INC
01.2014 - 12.2014
Executive Assistant
COEUR D'ALENE CHARTER ACADEMY
07.2009 - 08.2013
Community Impact Coordinator
IDAHO UNITED WAY
09.2008 - 06.2009
Executive Assistant to CEO/Office Manager
SAGUS INTERNATIONAL
11.2007 - 07.2008
Executive Assistant/Office Manager
BTE CONSULTING, INC
11.2004 - 09.2007
Program and Special Events Director/Facilities Manager
WONDERLAND CENTER
08.2003 - 09.2004
Organizational Leadership
Women’s Leadership Development Forum
Bachelor of Liberal Studies - Public Service Administration
WHITWORTH UNIVERSITY
Associate of Arts - Missions
RHEMA BIBLE TRAINING CENTER
- Certified Nurses Aide (CNA) - 1988-1991
Similar Profiles
Kerline CleusKerline Cleus
Human Resources Manager at Food for the HungryHuman Resources Manager at Food for the Hungry
Abdel Daniel Diaz RamosAbdel Daniel Diaz Ramos
Supervisor at Food For The HungrySupervisor at Food For The Hungry
ADIYE ANNETADIYE ANNET
FINANCE AND ADMINSTRATION OFFICER at FOOD FOR THE HUNGRY INTERNATIONALFINANCE AND ADMINSTRATION OFFICER at FOOD FOR THE HUNGRY INTERNATIONAL