ANGELA L. EVANS
Lima,OH
Summary
Seeking a position that will utilize and enhance the knowledge and skills in healthcare gained from a recent relevant education in the field, as well as strong customer service experience and Excel skills. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Evironmental Srevice Technician
EVS- ST. Rita's - Mercy Health - Bon Secour
2015.01 - Current
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Monitored spaces for environmental safety hazards.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Followed specific cleaning schedules based on patient needs.
- Set up beds or other furniture in rooms.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Followed specific cleaning schedules based on patient needs
- Maintained patient and hospital confidentiality
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers
- Prepared cleaning solutions and equipment in accordance with health and safety standards
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials
- Inspected and monitored assigned areas to proactively address health and safety hazards
Environmental Service Team Leader
St. Rita's Mercy Health Bon Secour
2019.08 - Current
- Followed specific cleaning schedules based on patient needs.
- Set up beds or other furniture in rooms.
- Monitored spaces for environmental safety hazards.
- Maintained patient and hospital confidentiality.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted and disposed of garbage and recycling from production.
- Performed regular cleaning schedule of 7 floors of mopping, vacuuming, sweeping, dusting, disinfecting surfaces, emptying trash receptacles in offices.
- Team Leading every other weekend and periodically as needed. Team Leading consists of answering phone calls, full-filling requests from other departments, assigning discharge beds to housekeepers, helping out on discharge beds when needed, relaying messages to 3rd shift, documenting call offs, documenting outside companies that come in per EVS request, documenting in house requests to EVS, sending work orders to Maintenance via computer.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Managed over 30 customer calls per day.
- Managed time efficiently in order to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Applied effective time management techniques to meet tight deadlines
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proven ability to learn quickly and adapt to new situations
- Identified issues, analyzed information and provided solutions to problems
Day Care Provider
Self Employed
2006.05 - 2015.12
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served and medications administered to children.
- Planned and guided age-appropriate tasks like reading, crafts and games.
- Monitored entrances and exits to maintain safety and organized environments.
- Prepared students for kindergarten by teaching fundamentals of math.
- Participated in mandatory professional development activities.
- Planned and guided age-appropriate tasks like reading, crafts and games.
- Created and implemented diverse educational strategies to boost development.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Monitored behavior of 6 children between 0 and 12 years of age.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Played interactive games with toddlers and provided age-appropriate entertainment for older children.
- Delivered children to after-school activities and sports practices
- Maintained home environment that complied with B regulations
- Maintained safe environment by keeping watchful eye on children
- Introduced children to educational games and activities to boost learning
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Business Administration - Healthcare Management
American InterContinental University
Schaumburg, IL05.2013
Associate of Arts - Medical Billing And Coding
American InterContinental University
Schaumburg, IL05.2010
Skills
- Team Assessment
- Work Planning and Prioritization
- Job Assignments
- Overseeing Daily Activities
- Leadership
Accomplishments
- HIPAA Trained
- Medical Insurance Terminology
- Medical Office Procedures
- Basic Knowledge of Microsoft
- Concentration: Healthcare Management
- Relevant Coursework: Medical Terminology; Medical Office Procedures; Healthcare
- Mana ment; Ethical and Legal Aspects of Healthcare; Healthcare Finance; Healthcare
- Information Systems
- Administrative Skills
- Concentration: Medical Billing and Coding, Customer Service
- Knowledge of principles and processes for providing customer and personal services
- Skilled in customer needs assessment and meeting quality standards for services
- Skilled in the evaluation of customer satisfaction and working with the public
- 2010
- Schaumburg, IL
- Knowledge of ICD Classification Systems
- Familiar with 3rd party reimbursement processes
- Knowledge of ICD, HCPCS, & CPT codes
- Improvised ways to save money and provide extra safety for company employees
- Responsible for the filing of bills in preparation for payment as well as the payment of bills
- Trained in the use of ICD-10 and the use of current procedural terminology 2010
- Trained in the use of Microsoft Excel, Power Point, and Word
- Leadership Skills
- Experienced in the supervision of employees ensuring great teamwork and the management of downtime, providing support when necessary
- Leader of several group projects throughout collegiate education that included projects created using Microsoft Excel, Power Point, and Word,
- Day Care Provider - Self-Employment
- Day Care Provider - Job and Family Services (Contract)
- Chemical Operator - Premcor Refinery
Affiliations
Fundamentals of Healthcare Technology; Introduction to Coding and
Billing; Introduction to ICD Classification and Reimbursement
2013
Schaumburg, IL
Academic Training
HIPPA Trained
Medical Insurance Terminology
Medical Office Procedures
Basic Knowledge of Microsoft
Knowledge of ICD Classification Systems
Familiar with 3rd party reimbursement processes
Knowledge od ICD, HCPCS, & CPT codes
Administrative Skills
Improvised ways to save money and provide extra safety for company employees.
Responsible for the filing of bills in preparation for payment as well as paying the bills.
Trained in the use od ICD-10 and the use of procedural terminology 2010.
Trained in the use of Microsoft, Excel, Powerpoint, and Word.
Timeline
Environmental Service Team Leader
St. Rita's Mercy Health Bon Secour
2019.08 - Current
Evironmental Srevice Technician
EVS- ST. Rita's - Mercy Health - Bon Secour
2015.01 - Current
Day Care Provider
Self Employed
2006.05 - 2015.12
Bachelor of Business Administration - Healthcare Management
American InterContinental University
Associate of Arts - Medical Billing And Coding
American InterContinental University
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