Angela L. Orton
Simpsonville,SC
Summary
To obtain a well-paid position in an established firm with room to grow where I can utilize my in depth knowledge of people and customer service. A work from home position would be ideal.
Overview
23
23
years of professional experience
Work History
Inbound Specialist
Target
Simpsonville, SC
08.2022 - Current
- Loaded completed orders on pallets according to delivery numbers.
- Fielded customer complaints and rectified service issues.
- Counted, verified and manually unloaded incoming orders and shipments and placed materials in appropriate areas of warehouse.
Server
Olive Garden
Greenville, SC
08.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Customer Care Coordinator
Numotion
Orlando, Fl.
08.2021 - Current
Coordinator Rehab Customer Service
Baycare Home Care Health System
Clearwater, FL
03.2000 - 05.2020
- Same responsibilities as above
- Positions were very similar.
Customer Service Senior
- CSR of durable medical equipment
- Effectively supervised day-to-day operations of a busy customer service department
- Excellent verbal, written and interpersonal communication skills
- Fulfilled and exceeded customer satisfaction goals in a consistent manner
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calmed angry callers, repaired trust, located resources for problem resolution and designed best- option solutions
- Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Flexibility to work extremely well with other while exhibiting strong self-motivation.
Education
High School Diploma -
East Lake High School
06.1991
Skills
- Proficient in
- Microsoft Office including Word, Works and Excel
- Extensive experience with CRT coding
- Knowledge of all payor guidelines
- Knowledge of medical documentation related to CRT
- Scheduling of evaluation
- Handling billing in the durable equipment
- Very knowledgeable with the health insurance field
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound Specialist
Target
08.2022 - Current
Server
Olive Garden
08.2022 - Current
Customer Care Coordinator
Numotion
08.2021 - Current
Coordinator Rehab Customer Service
Baycare Home Care Health System
03.2000 - 05.2020
Customer Service Senior
High School Diploma -
East Lake High School