Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Overview
27
27
years of professional experience
Work History
Therapist
Signature Psychiatric Hospital
02.2024 - Current
Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior, and other psychosocial issues.
Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
Assessed clients' mental health needs, developed treatment plans, and monitored progress.
Maintained and updated patient records, changes in service plans, and treatment reports.
Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
Documented patient information, treatment plans, and patient responses.
Counseled individuals, groups, and families to raise awareness of problems, deal with crisis situations, and develop action plans.
Guided clients in the development of skills and cognitive behavioral therapy techniques.
Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
Guided patients through mindfulness exercises, enhancing their ability to manage stress and anxiety.
Enhanced patient resilience, equipping them with effective coping strategies for long-term mental health.
Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
Collaborated with multidisciplinary teams to provide holistic care tailored to individual patient needs.
Adapted therapeutic approaches based on patient feedback and progress ensure tailored and effective care.
Assisted clients with gaining insights, establishing clear goals, and planning strategies to reach personal targets.
Counseled individuals, groups, or families to help understand problems, deal with crisis situations, and develop realistic action plans.
Referred clients to other specialists, institutions, or support services as necessary.
Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Coordinated travel arrangements and contacted family with travel information.
Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
Supported patients in navigating complex healthcare systems by providing clear guidance on available resources and services post-discharge.
Maintained detailed records of patient progress, documentation of services, and case notes.
Assisted patients in accessing housing, financial assistance, and other community resources.
Facilitated family meetings to discuss patient care plans.
Completed psychosocial evaluations and needs assessments.
Developed individual treatment plans and provided counseling to patients.
Assistant Director of Social Services
Ensign- Shawnee Post Acute Rehabilitation Center
01.2024 - 03.2024
Conducts interviews with residents or their family members, if needed, to gather social history information.
Engages the residents and their family in the process of developing the objectives and goals for the resident.
Designed individualized care plans tailored to each patient''s unique needs and goals.
Facilitated interdepartmental cooperation to develop multidisciplinary programs that enhanced patients' comprehension of their well-being.
Assessed patient's performance by analyzing Point Care click (PCC) medical records and offered helpful recommendations for enhancement.
Facilitated a constructive medical environment by encouraging transparent communication among personnel and commemorating collective achievements as a cohesive unit.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Created and updated records and files to maintain document compliance.
Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
Execute psychosocial activities. Collaborate with the administrator and DON to assess residents' psychosocial and social requirements.
Develop psychosocial objectives to incorporate into the resident's care plan in collaboration with nursing and other departments. Continuously evaluate the resident's emotional and social well-being and their possibility for discharge to a less restrictive setting.
Conducts a comprehensive social history and psychosocial assessment for every resident, identifying their social, emotional, and psychological requirements. Finish the pertinent sections of the minimal data set (MDS). Use the minimum data set to direct the care plan.
Perform MDS evaluations and assessments promptly as required and fulfill the role of the Grievance Committee Member.
Engages in the process of planning for discharge, as well as developing and implementing social care plans and resident assessments before they return to the community.
Behavioral Health Counselor
Bridgewood Health Care Center
08.2023 - 12.2023
Conducted patient intake assessments and interviews to gather psychiatric histories and develop treatment plans.
Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
Used Point Click Care to prepare and maintain diagnostic records, progress notes, and federal and state-mandated forms.
Assisted clients by helping them develop skills and behaviors necessary to recover from addiction and modify behavior. Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
Observed and monitored client behavior and responses to treatment.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Encouraged patients to discuss experiences in group and individual settings.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Completed one-on-one counseling with a broad range of clients suffering from Bipolar and Schizoaffective diseases and issues.
Completed frequent psychosocial interviews for over 50 clients, tracking client progress in Point Click Care.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Public Health Program Specialist III
Mississippi State Department of Health
07.2021 - 06.2023
Counsels regularly with the Director and other senior management staff members in promulgating and implementing policies and procedures
Determines and recommends the Director’s special projects organization and staffing plan
Ensures the preparation, submission, and proper execution of budgets for carrying out the assigned mission of the agency
Ensures the preparation, submission, and proper execution of budgets for carrying out the assigned mission of the agency
Directs, monitors, and supervises projects, including planning, scheduling, budgeting, analyzing, reporting, controlling, and evaluating project functions
Originates, prepares, monitors, and presents proposals for special projects; and negotiates and administers contracts, subsidies, loans, grants, and inter-agency agreements associated with such projects
Reviews completed work for soundness of professional judgment, evaluates the accomplishments, publishes the results, and assures timely and adequate completion of projects and activities
Acts as a liaison and represents the agency before development, business, industrial, and civic groups and state, local, and federal agencies
Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Promoted available resources and connected individuals with services.
Partnered with agencies and organizations driving improvements in community health.
Assisted with the development of improved seminars and training materials.
Developed and improved continuing education programs and new employee training on specific health issues.
Managed applications, demographics, and participant information of health education programs.
Developed and maintained libraries and literature subscriptions.
Carried out day-day-day duties accurately and efficiently.
Certified Crisis Counselor
Contact Crisis Line
01.2021 - 06.2023
As a volunteer, I provide empathetic, non-judgmental care to callers experiencing everything from depression, loneliness, abuse, life with HIV, mental illness, sexual assault, and grief –including thoughts of suicide.
Provided immediate responses to questions from volunteers.
Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Supported program leaders with administrative support duties.
Coordinated work of project dedicated to raising awareness of need, applying vital project and team leadership to enhance success.
Teamed with community organizations and government agencies to increase outreach and service utilization.
Spoke with community organizations to boost outreach and highlight program successes.
Conferred with representatives of local governments to assess and meet community needs.
Carefully listen and help clients to explore options while providing information and referrals.
As a Reassurance Contact, call daily at a pre-arranged time to check on the elderly or physically challenged individuals who have unique needs and live alone.
Used strong interpersonal communication skills to convey information to others.
Guided troubled individuals to tools and resources necessary for healing.
Kept case files updated, accurate and aligned with requirements.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Behavioral Health Specialist
Rosemont Human Services
06.2021 - 12.2021
Rosemont Human Services, LLC
I facilitated group and individual counseling services with proper documentation
Performed under supervision, psychosocial assessments, and follow-ups
Advocated and connected clients to appropriate resources
Identify ethical dilemmas and demonstrate knowledge of ethical decision-making
Engaged in diversity and difference in practice
Identify forms of discrimination and oppression
Under supervision, Identified potential strategies to resolve ethical dilemmas
Assisted with behavioral concerns
Adhered to agency policy, procedures, and the professional code of ethics
Maintained client confidentiality from positions not directly involved with the case
Provided psychosocial assessment, treatment planning, and coordination of care for patients
Provided individual and group psychotherapy to treat individuals with severe medical and psychiatric disorders.
Sorted and organized files, spreadsheets, and reports.
Analyzed problems, identified solutions, and made decisions.
Collaborated with a professional team to solve workflow issues.
Worked on projects using knowledge gained in classes to put together recommendations for issues.
Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
Built rapport with clients to facilitate trusting relationships and provide a setting conducive to growth.
Reviewed related literature and conducted investigations to support research efforts.
ADMINISTRATIVE ASST
University Of Mississippi Medical Center, UMMC
11.2016 - 07.2021
Process payroll
Process purchase orders for inventory and supplies for special projects, exams, and other events
Co-manages departmental budget with accounting personnel
Customer Care Support/Problem resolution
Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Coordinates committee and campus meetings, seminars, projects, and related events
Developed and updated spreadsheets and databases to track, analyze and report on performance and educational program databases (manual and electronic).
Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Assist students with course schedules
Managed student & faculty attendance for mandatory meetings.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Maintained Continued Education (CEU) credits & compliance documents for faculty & staff.
Co-Facilitated and organized a yearly project, “ Give Kids A Smile” and “Dental Mission Week,” for free dental service
Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
House Parent
Christians In Action
08.2013 - 10.2018
Served four years as a house parent with at-risk and disadvantaged children. Maintaining the home, nutrition, and interaction with children.
Reviewed clinical documentation to asses standards and quality of care.
Administered medications subcutaneously and orally.
Promoted positive relations between residents and staff.
Enforced policies and safety standards through building and room rounds.
Supported the personal needs of residents dealing with diverse conditions.
Solved grievances and complaints by collaborating with residents.
Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Collaborated with the Psychiatrist, social workers, dieticians, and behavioral health personnel, regarding patient conditions, updates, and necessary care changes.
Prepared balanced meals according to Dept Of Education/CNP standards
Assist with behavioral concerns
Performed (unpaid) Community Service and Service Learning hours at this location.
Assisted residents with transitioning into the new living environment and maintained strong relationships with residents.
Behavioral Health Specialist
TAMAR Counseling Group, LLC
01.2018 - 04.2018
Co-facilitated group and family counseling services with appropriate documentation
Analyzed problems, identified solutions, and made decisions.
Interacted with customers by phone, email, or in-person to provide information.
Collaborated with a professional team to solve workflow issues.
Worked on projects using knowledge gained in classes to develop recommendations for issues.
Delivered clerical support by handling a range of standard and unique requirements.
Developed business, financial and analytical skills needed for a career.
Built rapport with clients to facilitate trusting relationships and provide a setting conducive to growth.
Achieved management recognition by designing and implementing special projects during my internship.
Maximized productivity by analyzing protocols and identifying areas for improvement.
Maintained organized inventory by checking stock to determine supply levels, expediting orders, and delivering materials to workstations.
Reviewed related literature and conducted investigations to support research efforts.
Observed and co-facilitated court-ordered group and individual sessions for drug abuse, Anger
Management, domestic abuse, life skills, social skills, and conflict resolution
I observed and performed supervised psychosocial assessments and follow-ups.
Supported PLWH (People Living with HIV) by providing supervised individual and group counseling.
Indorsed open communication with PLWH using diverse communication methods.
I provided advocacy for clients to receive appropriate services and resources.
Upheld client and family confidentiality
Participated in workshops and presentations related to projects to gain knowledge.
Collaborated with senior management on new initiatives to build confidence
ADMINISTRATIVE ASST II
University Of Mississippi Medical Center, UMMC
06.2011 - 11.2016
Typed correspondence, transcriptions, and departmental reports
Organized and managed semester calendars
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Facilitated training on technical support for faculty/staff members
Conducted campus-wide research (surveys) and distributed information to necessary departments
Processed invoices and expenses using Workday to facilitate on-time payment.
Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
Created exams and proctored electronic/paper exams
Served as liaison between campus departments, external organizations, and the public.
Medical Office Assistant
University Of Mississippi Medical Center, UMMC
06.2010 - 06.2011
ASST., PEDIATRIC ORTHOPEDIC CLINIC UNIVERSITY OF MS,
Typed correspondence and departmental reports
Answered phones/Customer Care Support/Conflict resolution
Controlled third-party billing
Interacted with patients, verifying clinical appointments and insurance
Facilitated training on technical support for faculty/staff members
Coordinated patient scheduling, check-in, check-out, and billing payments.
Adhered to strict HIPAA guidelines to protect patient privacy.
Gathered forms and copied insurance cards to collect patient information for billing and filing.
Received, recorded, and filed medical payments by check, cash, and credit card.
Used Electronic Health Records (EHR) to schedule doctor visits and procedures appointments.
Entered procedure codes and diagnosis codes into medical billing software.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in the framework of the medical database.
Organized and maintained a patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Greeted visitors and initiated the clinical registration processes to streamline patient flow.
Facilitated organized record retrieval and access by maintaining a filing system for in-house and discharged residents.
ADMINISTRATIVE ASST III
UMMC School Of Nursing
11.2007 - 06.2010
Provided support during the development of educational and training programs for public agencies
Executed record filing system to improve document organization and management.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored Program Director's work calendar and scheduled appointments, meetings, and travel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Processed invoices and expenses to facilitate on-time payment.
Supported room reservations, agenda preparation, and calendar maintenance for the Sexual Assault Nurse Examiner(SANE) training, programs, meetings, and other training.
Organized weekly staff meetings and logged minutes for corporate records.
Coordinated travel arrangements by booking airfare, hotel, and ground transportation for grant partners and Project Director.
Organized meetings and conferences for MS SANE course.
Coordinated and supervised projects
Co-managed budget with accounting department personnel using Excel and Lawson.
Created PowerPoint presentations for business development purposes.
Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
Typed correspondence and published content for projects/programs
Maintained departmental budget, files, records, and inventory
Maintained a working relationship with the grant accountant
Assisted with the preparation of grants
Processed payroll for grant partners
Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
ID/RECORDS TECHNICIAN
JACKSON POLICE DEPARTMENT
04.2000 - 10.2000
Performed data entry services
Processed background checks and managed database for arresting warrant officer inquiries
Implemented inmate booking services and jail log maintenance & audited and reviewed inmates
Provided training to new hires
Performed office support services
Scanned paper documents into computer and assigned identification numbers to simplify the tracking process.
Adhered to established procedures for handling sensitive and classified documents to retain the chain of custody integrity.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Received and categorized incoming warrant requests and arrest information to begin the document processing sequence.
Forwarded documents requiring legal review to the Legal department to obtain instructions for subsequent document resolution.
Contacted document requestors and obtained additional information required to process document requests.`
Updated records with new information.
Assisted with typing, data entry, and answering incoming calls as required.
Followed confidentially regulations to maintain privacy.
Sorted all paperwork and documents alphabetically and according to dates and significance.
Checked daily incoming paperwork and documents and made copies before filing.
Pathology/Cytology Prep Technician
University Of Mississippi Medical Center, UMMC
08.1997 - 04.2000
Performed data entry services
Sorted mail for all State Health Departments
Etched and assigned case numbers on pap-smear samples
Executed the chemical staining process and slipcover for all samples
Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results.
Fostered lab safety and protected team members by following established protocols and reporting safety hazards to appropriate personnel.
Maintained effective laboratory operations by adhering to standards of specimen collection, preparation or laboratory safety.
Adjusted, maintained or repaired laboratory equipment such as microscopes.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Applied chromosomal staining to differentiate cells and prepare samples for further analysis.
Delivered and dispensed work to department staff for analysis
Performed office support functions and backup secretary duties
Education
Master of Social Work - Social Work
LOUISIANA STATE UNIVERSITY
Baton Rouge, LA
12.2020
Bachelor of Social Work -
JACKSON STATE UNIVERSITY
Jackson, MS
04.2018
Associate of Arts - ARTS
HINDS COMMUNITY COLLEGE
Raymond, MS
04.2016
Certificate - Cosmetology
HINDS COMMUNITY COLLEGE
Raymond, MS
04.2004
Skills
Skills and Training
Microsoft Office 2013
PowerPoint 2013
Excel 2013
Access 2013
Turning Point
CAS (State Purchasing Program)
Electronic Health Records (EHR) & EPIC
Child/Elder Abuse and Neglect
Individuals with Disabilities
Canvas
Outlook
Conflict resolution
Verbal and written communication skills
Interpersonal skills
Military Culture
Strong organizational skills
Medical billing and Transcription
Critical Thinking
Patient Health Education
Prevention Strategies
Active Listening
Time Management
Data Gathering
Public Relations
Resident Satisfaction
Learning Strategies
Training Materials
Referral Verification
Test Processing
Medical Records Filing
Protected Health Information
Developing Trust
Microsoft Word
Microsoft PowerPoint
Data Collections
Cognitive behavior therapy
Group therapy
Behavior modification
Records management
Case documentation
Trained in indicators of child abuse
Group psychotherapy expert
Case management proficiency
Treatment Plans
Group Therapy
Behavior Modification
Cognitive Behavior Therapy
Patient Advocacy
Addiction Therapy
Conflict Resolution
Goal Setting
Trauma-Informed Care
Ethical Decision-Making
Multicultural Competence
Professional Development
Crisis Intervention
Clinical Documentation
Individual Counseling
Case Management
Anger Management
Psychoeducation Delivery
Relapse Prevention
Mental Health Assessment
Group Facilitation
Case Documentation
HIPPA Compliance
Additional Information
Organizational affiliation(s) National Association of Black Social Workers Inc. (NABSW); Jackson National Association of Black Social Workers Inc. (JABSW); Lifestyle Education Resources and Support (LERS); Butterflies By Grace Defined By Faith (BBGDF); Living Independently For Everyone (LIFE); Mississippi Coalition Against Domestic Violence (MCADV); Mississippi Coalition Against Sexual Assault (MCASA); State of Illinois Licensed Masters of Social Worker Lic.#150.109191, Exp.: 11/30/2025; State of Missouri Licensed Masters of Social Worker Lic.# 2024003435
Timeline
Therapist
Signature Psychiatric Hospital
02.2024 - Current
Assistant Director of Social Services
Ensign- Shawnee Post Acute Rehabilitation Center
01.2024 - 03.2024
Behavioral Health Counselor
Bridgewood Health Care Center
08.2023 - 12.2023
Public Health Program Specialist III
Mississippi State Department of Health
07.2021 - 06.2023
Behavioral Health Specialist
Rosemont Human Services
06.2021 - 12.2021
Certified Crisis Counselor
Contact Crisis Line
01.2021 - 06.2023
Behavioral Health Specialist
TAMAR Counseling Group, LLC
01.2018 - 04.2018
ADMINISTRATIVE ASST
University Of Mississippi Medical Center, UMMC
11.2016 - 07.2021
House Parent
Christians In Action
08.2013 - 10.2018
ADMINISTRATIVE ASST II
University Of Mississippi Medical Center, UMMC
06.2011 - 11.2016
Medical Office Assistant
University Of Mississippi Medical Center, UMMC
06.2010 - 06.2011
ADMINISTRATIVE ASST III
UMMC School Of Nursing
11.2007 - 06.2010
ID/RECORDS TECHNICIAN
JACKSON POLICE DEPARTMENT
04.2000 - 10.2000
Pathology/Cytology Prep Technician
University Of Mississippi Medical Center, UMMC
08.1997 - 04.2000
Master of Social Work - Social Work
LOUISIANA STATE UNIVERSITY
Bachelor of Social Work -
JACKSON STATE UNIVERSITY
Associate of Arts - ARTS
HINDS COMMUNITY COLLEGE
Certificate - Cosmetology
HINDS COMMUNITY COLLEGE
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