Angela Lacey Day
Richmond,KY
Summary
Attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Certified in First Aid, CPR and water rescue.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swim Instructor
Aqua Tots
02.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught children of all genders, races, ethnicities, ages, and disabilities.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Took notes strengths and weaknesses of each child in class to track progress.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Implemented proper safety protocols and emergency response plans.
Tanning Consultant
Sun Tan City
09.2022 - 05.2023
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
Sales Associate
Shoe Show Mega Store
06.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Psychology
Eastern Kentucky University
Richmond, KY05.2024
High School Diploma -
Leslie County High School
Hyden, KY05.2020
Skills
- Group and Individual Instruction
- Creative Thinking
- Active Listening
- Adaptability and Dependability
- Customer Satisfaction
- Providing Feedback
- Educational Strategies
- Time Management
- Judgment and Decision-Making
- Critical Thinking
- Customer Service
- Microsoft Office
Certification
- First Aid/CPR Certified
Timeline
Swim Instructor
Aqua Tots
02.2023 - Current
Tanning Consultant
Sun Tan City
09.2022 - 05.2023
Sales Associate
Shoe Show Mega Store
06.2021 - 09.2022
Psychology
Eastern Kentucky University
High School Diploma -
Leslie County High School
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