Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela M Bollinger

Lincolnton,NC

Summary

A total nerd that loves to research new software, ideas, and processes. I am an outgoing individual and have no problem speaking one on one or to crowds. I used AppSumo for years now and recommended products to other businesses. I have a couple of side businesses (one or two are just ideas) and know I'd be a huge asset for your company.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Technical Writer

Donan Solutions
12.2022 - Current
  • Interface with field technicians to review and interpret assessment findings.
  • Be detailed in all notations to properly communicate to the team.
  • Build and maintain relationships with the assessing technicians.
  • Utilize automated estimating systems to prepare “repair vs replacement” appraisals for property
    damage.
  • Compose final reports based on the assessments and industry best practices.
  • Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.
  • Answer clients' questions in detail regarding the reports.
  • Answer inbound calls and be attentive in addressing each individual claim.
  • Handle or field end-user customer service escalations, as required.

Small Business Co-Owner

Pink Warrior Makeup Artistry
09.2010 - Current
  • On-Site Makeup Artistry and Hair Services
  • Researched software to manage a unique business
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Trained other new artists to eventually start their own businesses
  • Created and launched a website - pinkwarriormua.com

Residential Billing Coordinator

GSM Services
10.2021 - 12.2022
  • Handle accounts receivable for residential services
  • Research outstanding balances for errors and/or warranty information
  • Payroll entry for 20 plus technicians
  • Dispatching and scheduling 20 plus technicians
  • Invoicing and customer communication for each service
  • Utilize ESC software for job set up and ordering of parts/equipment
  • Strong knowledge of HVAC service processes and procedures
  • Handle a high volume of customer and technician calls while maintaining all other responsibilities

Office Manager/Client Services/Marketing Manager

Bollinger Images/MIndflight Media
05.2015 - 10.2021
  • Meet with and schedule new clients (both individual and commercial) for
    photography, videography, or graphic design services
  • Created company website and maintains all updates
  • Actively market the business using seo, social media, and networking events
  • Monitor the business revenue and update pricing according to industry
    standards
  • Create contracts and obtain documents, clearances, certificates and
    approvals from local, state and federal agencies

Application Analyst

Crump Life Insurance Services a BB&T Company
09.2013 - 02.2015
  • Created new process for each application handled. The new process
    eliminated unnecessary steps, paper, and helped to gain more efficiency
  • Contacted clients and completed their application interviews as requested by the case manager
  • Met and exceeded all quality and time service standards for both application and phone interview process
  • Worked directly with case managers to ensure accuracy and timeliness as well as feedback to improve end to end processes

Administrative Assistant

Hospice & Palliative Care of the Charlotte Region
07.2011 - 02.2013
  • Received and processed hospice and palliative care referrals providing
    customer service to patients, families, and outside medical organizations
  • Enter all information for new patients with a
    Schedule admission nurses for visits with new hospice patients
  • Verified insurance information for new patients
  • Support our admission and intake nurses with any paperwork or additional information needed from patient, caregiver or physician
  • Review multiple reports for the Referral Center including all pending referrals for both hospice and palliative care as well as quality reports for accuracy of data
  • Helped to implement our new paperless system with testing and feedback

Life and Health Senior Agent

Liberty National Life Insurance
09.2009 - 07.2011
  • Marketed group supplemental health plans to various businesses and organizations via phone and face to face meetings
  • Successfully organized each case for enrollment to meet with each employee, implemented new billing and payment arrangements, instituted Section 125 Plan for each business within one month time period
  • Maintained and exceeded all sales and quality quotas for over 60 cases
  • Hired and Trained new agents to effectively market products and service various customers
  • Created new agent training manual which unit managers began using for their new agents

Customer Service and Claims Supervisor

Mutual of Omaha/Coventry Health Care
09.1998 - 01.2009
  • Managed 14-19 team members
  • Followed and administered guidelines to ensure that all HIPPA regulations were followed
  • Ensured the security of claims information for several government clients
  • Interviewed, hired and trained prospective employees
  • Analyzed end-to-end business processes to ensure that strategic objectives were met with maximum efficiency
  • Collected and analyzed statistical data to establish production goals for both the Gastonia,NC office and the Aberdeen, SD office
  • Interacted with internal and external customers on a regular basis
    Participated in cross-functional workgroups to further develop knowledge of all parts of the company
  • Traveled to various events throughout the country to promote our clients' policies and serve as an expert for the company

Education

Bachelor of Science - Human Services

Purdue University - North Central
Westville, IN
12.2018

Associate Degree - Business Management

University of Maryland - Hanau
Germany
1997

Skills

  • Skilled in Microsoft Office and G-Suite
  • 80 wpm
  • Customer And Client Relations
  • Conflict resolution
  • Project management
  • Interpersonal and written communication
  • Organizational Skills
  • Strong Attention To Detail
  • Correspondence Distribution
  • Content Marketing
  • Website Optimization
  • Search Engine Optimization
  • Social media Management
  • Training & Development
  • Team Building

Certification

Company Provided Training:

  • Communication Skills for Resolving Conflict
  • Fraud Awareness
  • Resolving Conflicts with Your Team
  • Impact Management
  • Gallup Training
  • Software Asset Management
  • Correcting Performance Problems
  • Developing Others
  • Giving Recognition
  • The Principles and Qualities of Genuine Leadership
  • Providing Constructive Feedback
  • Gaining Commitment to Preset Goals
  • Moving the Organization Forward
  • Handling Emotions
  • Proactive Listening
  • HIPAA

Timeline

Technical Writer

Donan Solutions
12.2022 - Current

Residential Billing Coordinator

GSM Services
10.2021 - 12.2022

Office Manager/Client Services/Marketing Manager

Bollinger Images/MIndflight Media
05.2015 - 10.2021

Application Analyst

Crump Life Insurance Services a BB&T Company
09.2013 - 02.2015

Administrative Assistant

Hospice & Palliative Care of the Charlotte Region
07.2011 - 02.2013

Small Business Co-Owner

Pink Warrior Makeup Artistry
09.2010 - Current

Life and Health Senior Agent

Liberty National Life Insurance
09.2009 - 07.2011

Customer Service and Claims Supervisor

Mutual of Omaha/Coventry Health Care
09.1998 - 01.2009

Bachelor of Science - Human Services

Purdue University - North Central

Associate Degree - Business Management

University of Maryland - Hanau

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Angela M Bollinger