Summary
Overview
Work History
Education
Skills
References
Activities And Skills
Timeline
Generic

Angela M. Borghese

Westerville

Summary

Dynamic professional with extensive experience in customer service and time management. Proven track record in effective communication and attention to detail, consistently enhancing client satisfaction and operational efficiency. Adept at problem-solving and fostering strong client relationships in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Owner and Operator

AB Cleaning Service
12.2021 - Current
  • Schedule and provide various cleaning tasks to clients across Central Ohio.
  • Key skills of clear communication, attention to detail, and efficient time management.

Site Accountant

Wyndham Resorts
Washington
06.2004 - 11.2006
  • Office operations including ordering supplies and guests gifts and tracking inventory for the sales department.
  • Accounts payable with managing the financial obligations to vendors and suppliers such as processing invoices, preparing payments, reconciling accounts, and maintaining accurate records.
  • Record keeping and filing with maintaining accurate and organized filing systems.
  • Support to team members with assisting in various tasks and providing support to colleagues across the sales and marketing teams.

Executive Administrative Assistant Sales and Marketing

Wyndham Resorts
Washington
04.2003 - 06.2004
  • General office support with answering phone calls, handling emails, and directing visitors for the directors of sales and marketing.
  • Data entry and management in updating databases and spreadsheets, including data analysis and monthly accrues for the sales and marketing departments, and entering payroll for the marketing department.
  • Scheduling and calendar management such as scheduling and attending meetings across the DC area for marketing opportunities, scheduling appointments and travel arrangements for off-site training.

Front Office Assistant Manager

Ramada Plaza Hotel
Columbus
01.2002 - 03.2003
  • Staff management: Supervise and train front desk staff.
  • Meeting coordination in preparing meeting agendas and coordinating logistics with various front-office departments.
  • Problem solving to address and resolve customer issues and handle conflicts effectively.

Front Office Supervisor

Ramada Plaza Hotel
Columbus
02.2000 - 01.2002
  • Providing great customer service while greeting and welcoming guests/clients, addressing their inquiries, and handling complaints promptly.
  • Administrative Tasks with check-in, check-out procedures.

Education

Bachelor of the Arts - English, Creative Writing Minor

The Ohio State University
Columbus, OH
12-2024

Associate of Arts - English

Columbus State Community College
Columbus, OH
11.2020

Skills

  • Research skills
  • Customer service
  • Time management
  • Creative writing
  • Effective communication
  • Attention to detail
  • Client service
  • Customer relations
  • Verbal and written communication

References

  • Bob Wood, Sous Chef, 937-536-0861
  • Sara Elahi, CEO of Elahi Cleaning Corp., 614-369-0003
  • Heidi Shepard, Coworker, 614-312-6191

Activities And Skills

  • PTA Parent, Robert Frost Elementary, 01/01/12, 12/31/18, Homeroom parent: managing and planning classroom events and parties., Copy parent: communicating and collaborating with teachers to provide the entire grade copies on select days/times a week., Volunteer for school events such as running the school store, annual book sales, and science fairs.
  • Columbus State Community College, PONO Diversity Learning Community, Participant, 03/01/18, 05/31/18, Co-Facilitator, 03/01/19, 11/30/20, PONO is a dialogue-based diversity learning community open to students, staff, and faculty. It's a program designed to provide opportunities for participants to build community, share perspectives, and gain understanding.
  • Parent Athletic Booster Rep, Westerville South High School: Girls’ Soccer Program, 2023
  • Parent Athletic Booster Rep, Westerville North High School: Girls’ Basketball Program, Present, Attend monthly meetings to discuss and vote on proposals and budget., Plan and coordinate fundraisers for each sport program, and schedule and coordinate team bonding events/meals and community outings.

Timeline

Owner and Operator

AB Cleaning Service
12.2021 - Current

Site Accountant

Wyndham Resorts
06.2004 - 11.2006

Executive Administrative Assistant Sales and Marketing

Wyndham Resorts
04.2003 - 06.2004

Front Office Assistant Manager

Ramada Plaza Hotel
01.2002 - 03.2003

Front Office Supervisor

Ramada Plaza Hotel
02.2000 - 01.2002

Bachelor of the Arts - English, Creative Writing Minor

The Ohio State University

Associate of Arts - English

Columbus State Community College

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