Angela M. DelCiampo
Summary
Performance-driven executive with 30+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
41
41
years of professional experience
Work History
Vice President, Customer Experience and Training
Universal Component Lender Services
10.2021 - 08.2023
- Demonstrated proficient leadership skills to motivate employees of a start up company and build confident and competent teams.
- Collaborated with employees and senior management peers to develop and promote core values.
- Hired and managed employees to maximize productivity while training staff on best practices, compliance and protocols including training customer care agents on policies and procedures to support favorable customer experiences.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Increased company growth through collaboration with business development and marketing departments.
- Represented organization at industry conferences and events.
Vice President Corporate Real Estate Operations
CATIC
11.1995 - 08.2023
- Demonstrated proficient leadership skills.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Lead and managed COVID-19 crisis team to research, educate and provide communications to staff, create protocols, distribute PPE, define work from home policy and other risk management plans.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw portfolio of corporate real estate properties, ensuring efficient operations and strategic decision-making.
- Led search for new locations and handled negotiations for lease agreements, property acquisitions, and dispositions, resulting in cost savings and optimized resources.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts.
- Represented organization at industry conferences and events.
Vice President, Corporate Services
CATIC
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity in both Records Management and Accounting departments which resulted in 50% reduction of touch time and increase of per person work productivity by 60%
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for Accounting, Records Management, Administration and Facilities Management departments and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Employed optimal safety practices to reduce worksite complaints and hazards in home office and all locations. Lead and managed a team of 7 during COVID-19 crisis to research, communications to staff, create protocols, distribute PPE, define work from home policy and other
- Participated actively in planning and executing company events.
Paralegal/Office Manager
Gaffney Law Associates
07.1982 - 11.1995
- Managed day to day operations of law firm - hiring, payroll and employee management.
- Managed all aspects of real estate transactions -high volume firm- from contract to closing and post closing.
- Completed title searches.
- Assisted with the start up and operations of a mortgage company.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared motions, and pleadings.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates.
Education
Associate of Science - Paralegal Studies
Mount Ida College
Newton Center, MASkills
- Change and Growth Management
- Strategic Planning
- Defining Company Vision
- Coaching and Mentoring
- Verbal and Written Communication
- Lean Methodology
- Management Team Leadership
- Innovative and Visionary
- People and Culture
- Executive Leadership
Affiliations
State of Connecticut Salesperson and Realtor
Notary Public
Timeline
Vice President, Customer Experience and Training
Universal Component Lender Services
10.2021 - 08.2023
Vice President Corporate Real Estate Operations
CATIC
11.1995 - 08.2023
Paralegal/Office Manager
Gaffney Law Associates
07.1982 - 11.1995
Vice President, Corporate Services
CATIC
Associate of Science - Paralegal Studies
Mount Ida College
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