Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela M. Duffy

Ogden,UT

Summary

Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. I provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Action needed might include analyzing the taxpayer's ability to pay, initiating liens, negotiating installment payment agreements.

Overview

17
17
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
06.2024 - Current


  • Provide technical assistance to individuals and /or businesses primarily through telephone interaction in a dynamic call center environment.
  • Address a wide range of issues/problems that require unique solutions.
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
  • Secure, analyze and protect sensitive personal and financial information.
  • Make determinations and use sound judgement to resolve taxpayer disputes and delinquency issues.
  • Develop. analyze and evaluate information involving the research of computerized records by access multiple online/database systems.

Sales Associate

Advanced Auto Parts
08.2020 - 06.2024
  • Assist customers with product selection to ensure customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Team player, proactive with suggestions for product availability, trains other employees, and requests additional training for improvement.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously..

Delivery Driver/Retail Salesperson

Advanced Auto Parts
08.2015 - 06.2024
  • Delivered parts to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate product deliveries.
  • Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
  • Reviewed invoices against delivered goods to ensure accuracy of shipments.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver

Frank Edwards Co.
06.2008 - 08.2015
  • Delivered parts to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate product deliveries.
  • Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Education

No Degree - Art Education

Salt Lake Community College
Salt Lake City, UT

Skills

  • Strong interpersonal skills
  • Assertiveness
  • Problem-solving skills
  • Resolving issues
  • Verbal and written communication
  • Inbound phone calls
  • Answering questions
  • Data entry
  • Technical troubleshooting
  • Documentation and reporting

Timeline

Contact Representative

Internal Revenue Service, IRS
06.2024 - Current

Sales Associate

Advanced Auto Parts
08.2020 - 06.2024

Delivery Driver/Retail Salesperson

Advanced Auto Parts
08.2015 - 06.2024

Delivery Driver

Frank Edwards Co.
06.2008 - 08.2015

No Degree - Art Education

Salt Lake Community College

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Angela M. Duffy