ANGELA MICHAEL
New York,NY
Summary
Well-organized Human Resources professional bringing five years of superior performance in fast-paced HR environments. Communicative and decisive, focusing on improving and retaining quality in HR administration, payroll, and recruiting. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Generalist
Office of The Appellate Defender
06.2024 - 10.2024
- Provide support to the President & Attorney in Charge and Deputy Attorney in Charge with all internal and external HR-related matters including recruitment/retention, onboarding, compliance
- Review and edit employee manual to ensure it lines up with Collective Bargaining Agreement
- Manage organization's employee database (Paychex), performance management, bonus and merit projects
- Oversee onboard of new hires monthly to experience smooth onboarding transition
- Audit employee personal files to ensure compliance (I-9, policies, applications, background check, drug screen).
HR Generalist
Richmond University Med. Ctr.
09.2022 - 01.2024
- Worked with Senior Management, Finance, and IT to design and distribute reports in Excel and utilize V-lookups, and workflows related to HR and Payroll
- Processed individual and mass adjustments such as across-the-board increases, promotions, general wage increases, and contractual years of experience/years of service increase for 2800 employees
- Analyzed new and changing jobs to determine wages/salaries and FSLA exemption status
- Entered salary changes in ADP, employees ahead for next increase, and completed Personnel Change Notice forms to submit to payroll as well as Audit HR and Payroll entries to ensure compliance consistency with HR documentation
- Responsible for onboarding new hires (union/nonunion employees) in ADP Workforce Now system, issuing personal registration codes, user roles, password resets, and manager access when necessary
- Handled employee off-boarding process, communicating with IT, Security, and Finance to ensure a smooth process
- Partnered with unemployment carrier to validate and contest if necessary invalid claims
- Managed and tracked employees’ credentials, license expiration dates, certifications, and other critical information utilizing custom reporting in ADP.
Case Management Specialist
Comcast
12.2020 - 05.2022
- Provided quality support services for COVID-19 intake and contact tracing to 18,500 multi-state employees with a degree of privacy, expertise, and timeliness
- Evaluated and analyzed escalated contact tracing intake forms in Salesforce and Workday software
- Interpret the situation and apply protocols and guidelines, as needed with empathy to deliver a high-touch employee experience
- Communicated and resolved escalated employee inquiries utilizing Outlook
- Partnered with Human Resource, Legal, and Medical Departments to promote team alignment
- Resolved cases with Comcast Employees, Managers/Supervisors, Legal, Medical, and HR while maintaining high standards of service delivery
- Advised employees to follow the CDC/local health department guidelines to return Comcast/NBC Universal employees to work safely
- Continually evaluated existing work processes and prospective processes to ensure the most effective use of resources and made recommendations or process improvements.
HR Generalist/Office Management
Actavo Engineering Services
05.2016 - 09.2019
- Managed all HR administration including generating contracts of employment, preparing employee addendum
- Generated employee correspondence letters, emails, and support the HR Director and team as needed
- Posted positions to outside recruitment sources such as indeed, and LinkedIn, screen potential applicants, schedule interviews with hiring manager, and verify reference checks
- Maintained compliance with federal, state, and local laws and policies for four office locations
- Set up accurate new employee records in CORE HRIS within given time frame for bi-weekly payrolls
- Answered employee requests and complaints
- Provided accurate reports for monthly BRM Data Reports, tracked employee quarterly accrual balances in preparation for quarterly and yearly audit
- Processed new hires, rehires, promotions, transfers, terminations in ADP Software System, and assist finance team with processing of garnishments, and other payroll deductions
- Updated company directory, organization charts, New Hire Trackers for Regular-FT and Contract employees and upload to Intranet
- Entered all employee changes/updates, recorded I-9 information using E-Verify and W-4 forms for new hire information
- Coordinated completion of pre-employment checks (background, MVR, drug screening, education), and interacted with state agencies
- Responded to requests for employment verification, and unemployment insurance claims
- Processed insurance eligibility, COBRA requirements; administers leaves of absence including use of FMLA
- Managed, tracked and ordered employee service awards, office supplies, equipment, and furniture.
Administrative Assistant
Eastchester Development (NY) | Edens (GA)
04.2015 - 11.2015
- Provided general administrative and clerical support to management and leasing team, including travel arrangements, boardroom meetings, projects, and managed calendar and expense reports
- Answered a busy ten-line phone system, greeted customers, and addressed inquiries, tenant requests, and complaints promptly.
- Assisted lease administrator with intake of new lease renewals, lease signage utilizing Yardi Leasing Software, mailing, faxing, scanning
- Enhanced tenant satisfaction by promptly addressing inquiries and resolving concerns related to leasing agreements.
Certified Nursing Assistant
NY Rehabilitation and Nursing Center
01.2013 - 07.2013
- Provided optimum patient care as a professional CNA within long-term rehabilitation, surgical, home healthcare, and nursing home settings
- Preserved patient dignity while carrying out tasks such as diapering, emptying draining bags, diapering, bedpan changes, Hoyer lifting, vital signs, and weighing
- Supported needs of six + x patients daily under long-term care with essential activities required for daily living such as helping with meals, transferring patients using assistive devices, bathing, grooming, dressing, vital signs, and medications.
- Awarded for effective patient relations, chart accuracy, and consistent deliverance of empathetic care.
Executive Assistant
ABS Partners Real Estate
04.2008 - 08.2010
- Provided administrative and business support to the Chairman, Co-Managing Partner, and Managing Director
- Maintained Chairman’s calendar, scheduled meetings, teleconferences, and travel arrangements
- Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for service at special events, saving at least $50K annually
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Education
Online Course Work Preparatory for examination: HR Operations/ Recruitment & Selection/ Compensation & Benefits/ Human Resource Development & Retention/ Employee Relations/ Safety, Health & Security - Human Resources Development
Institute For Human Resources – HRCI (On-line)
Alexandria, VA06.2018
Course Work Towards Associates in Applied Science: Dietetics and Nutrition -
Bronx Community College
Bronx, NY01.2015
Certified Nursing Assistant Program, Completed Course work and 60 hours of Clinical Training. -
SUNY, Educational Opportunity Center of Westchester
Yonkers, NY06.2012
Skills
- Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
- Salesforce Cloud-Based Software
- Adobe Acrobat Standard DC
- ADP Payroll Software
- Paylocity Payroll Software
- HRIS
- Lotus Notes
- Concur Travel & Expense Software
- PeopleSoft
- QuickBooks Basic
- Microsoft Teams Conference/Chat
- Skype for Business
- Cisco Webex Meeting Software
- Management Support
- Customer Service
- Organizational skills
- Multitasker
- Background checks
- Payroll Administration
- ADP Workforce Now
- Performance Management
- Recruitment
- Employee Relations
- Time and Attendance
- Employee Engagement
- Employment Labor Laws
- On/Off-boarding
- Paychex FLEX
- E-Verify
- Reporting
- Auditing
- Compensation
- EEOC Compliance
- Benefits Administration
- Onboarding and Orientation
- HR policies and procedures
- Employee Counseling
- Background Checks
- Exit Interviews
- Recruitment and selection
- Compensation and benefits
- Customer Relations
Certification
- COVID-19 Contact Tracing Online Certification, www.coursera.org, 2022, http://www.coursera.org/account/accomplishments/certificate/NLS36XNMCN9G
- Human Resources Certification (IHRP), www.hr.com, 2018, http://www.hr.com/en/app/media/resource/_l170w6bd.deliver?&layout=og.jpg&user_id=1501771542871
Timeline
HR Generalist
Office of The Appellate Defender
06.2024 - 10.2024
HR Generalist
Richmond University Med. Ctr.
09.2022 - 01.2024
Case Management Specialist
Comcast
12.2020 - 05.2022
HR Generalist/Office Management
Actavo Engineering Services
05.2016 - 09.2019
Administrative Assistant
Eastchester Development (NY) | Edens (GA)
04.2015 - 11.2015
Certified Nursing Assistant
NY Rehabilitation and Nursing Center
01.2013 - 07.2013
Executive Assistant
ABS Partners Real Estate
04.2008 - 08.2010
Course Work Towards Associates in Applied Science: Dietetics and Nutrition -
Bronx Community College
Certified Nursing Assistant Program, Completed Course work and 60 hours of Clinical Training. -
SUNY, Educational Opportunity Center of Westchester
- COVID-19 Contact Tracing Online Certification, www.coursera.org, 2022, http://www.coursera.org/account/accomplishments/certificate/NLS36XNMCN9G
- Human Resources Certification (IHRP), www.hr.com, 2018, http://www.hr.com/en/app/media/resource/_l170w6bd.deliver?&layout=og.jpg&user_id=1501771542871
Online Course Work Preparatory for examination: HR Operations/ Recruitment & Selection/ Compensation & Benefits/ Human Resource Development & Retention/ Employee Relations/ Safety, Health & Security - Human Resources Development
Institute For Human Resources – HRCI (On-line)
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