Angela Pacheco
Las Vegas,NM
Summary
Patient-oriented clinical coordinator adept at performing staff scheduling, inventorying and ensuring patient care treatment protocols are followed. Organized and coordinated with a strong reputation for maintaining high levels of patient satisfaction. Skilled the field.
Overview
15
15
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare Group
Las Ve, NM
04.2024 - Current
- Assisted with the coordination of scheduling and maintaining patient appointments.
- Reviewed patient charts prior to clinician visits to verify accuracy of information entered into electronic health records.
- Prepared and maintained various reports for management regarding clinical activities.
- Scheduled meetings between clinicians and other personnel as needed.
- Ensured all necessary medical records were properly filed and updated regularly.
- Maintained a clean and organized work environment to ensure efficient workflow processes.
- Handled incoming phone calls from patients and responded to inquiries accordingly.
- Managed calendars for multiple clinicians by arranging necessary appointments or conferences.
- Monitored compliance with HIPAA regulations in regards to patient privacy rights.
- Performed administrative tasks such as filing, photocopying, data entry, and record keeping.
- Coordinated patient scheduling to optimize clinical workflow and improve patient care.
- Admitted patients to services and completed thorough clinical documentation.
Personal Care Assistant
New Mexico Consumer Direct
Las Vegas, NM
07.2009 - Current
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Receptionist
La Vida Buena Healthcare
Las Vegas, NM
02.2024 - 04.2024
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Branch Manager
Midwest Finance
Las Vegas, NM
01.2016 - 02.2018
- Created reports summarizing operational performance metrics for senior management review.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
- Conducted regular performance reviews for all employees in the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Participated in community events to promote brand awareness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
Education
Associate of Applied Science - Business Administration
Luna Community College
Las Vegas, NM05-2024
Skills
- Records reviews
- Clerical assistance
- Medical Terminology
- Policy Implementation
- Office Management
- Clinical Documentation
- Mail Management
- Documentation skills
- Long-Term Care
- HIPAA knowledge
- Recordkeeping skills
Accomplishments
- CUM -LAUDE
- PHI THETA KAPPA
- KAPPA BETA DELTA
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Clinical Administrative Coordinator
United Healthcare Group
04.2024 - Current
Receptionist
La Vida Buena Healthcare
02.2024 - 04.2024
Branch Manager
Midwest Finance
01.2016 - 02.2018
Personal Care Assistant
New Mexico Consumer Direct
07.2009 - Current
Associate of Applied Science - Business Administration
Luna Community College
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