Angela M Taczak
Gasport,NY
Summary
Customer service-oriented and results-driven Coordinator, with 6 years of experience in front and back office operations. Skilled at expediting deliveries using routing optimization software and communication, to ensure that routes are manageable and fit the customers' current needs. Strong customer service skills with experience acting as a single point-of-contact for customers at multiple locations. Proven ability to retain customers through providing them with unparalleled customer service, while also focusing on generating additional revenue through upselling and building customer rapport.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Primo Water
Remote
07.2020 - 03.2023
- Scheduled deliveries, monitored progress and communicated updates to customers
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Managed, transmitted and filed delivery paperwork.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Tracked delivery information, mileage and fuel use while on shift.
- Completed and submitted logs and paperwork every day to maintain records.
- Verified load against delivery ticket before beg
- Interpreted maps and followed written and verbal directions.
- Reported customer questions, issues and complaints to management.
Branch Operations Coordinator
DS Services Of North America
Carlstadt, NJ
04.2019 - 07.2020
- Organized office operations and procedures.
- Reconciled daily sales transactions with Regional Management
- Provided staff with documents from HR
- Assisted Branch and Regional Operations Managers with tasks
- Solely responsible for all clerical and managerial office duties and tasks
- Utilized software systems to record progress of various tasks
- Handled banking, accounts receivable and payments for the Northern New Jersey location
Customer Service Representative
Mountain Valley Water
Carlstadt, NJ
04.2018 - 04.2019
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - General Studies
Saint Petersburg College
Clearwater, FL12.2015
High School Diploma -
Citrus High School
Inverness, FL1998
Skills
- Interpersonal Communication Skills
- MS Office Expertise
- Customer Retention
- Operational Efficiency
- Administrative Support
- Route Planning
- Cash management
- Building Rapport and Trust
- Telephone Communication
- Team Leadership
Timeline
Service Coordinator
Primo Water
07.2020 - 03.2023
Branch Operations Coordinator
DS Services Of North America
04.2019 - 07.2020
Customer Service Representative
Mountain Valley Water
04.2018 - 04.2019
Associate of Arts - General Studies
Saint Petersburg College
High School Diploma -
Citrus High School