Angela Thompson
Fredericksburg,VA
Summary
Results-driven with a strong dedication to maintaining smooth operations through knowledgeable and skilled support. Exhibits excellent work ethic and excels in both team-based and self-directed capacities. Experienced in providing high-quality administrative support to various departments, showcasing a highly organized and detail-oriented approach. Possesses exceptional multitasking and task prioritization skills, ensuring efficient completion of responsibilities. Demonstrates proficient analytical, communication, and teamwork skills. Eager to contribute to company success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Program Assistant II - Head Start (HS), Virginia Preschool Initiative (VPI), & Title I Grants
Spotsylvania County Public Schools
11.2021 - Current
- Performs accounting procedures such as processing invoices for payment, budget transfers, and expense transfers all with high accuracy
- Monitors and reports financial information to the Program Director
- Compiles information for the building location payroll packet and ensures packets are submitted in required timeframes
- Managed over 75 open purchase orders at once
- Place orders through various vendors, keeping teachers updated on shipping information, and coordinates product returns when needed
- Communicates with vendors to secure and maintain supplies and equipment
- Established and maintains a system for sustaining personnel files to include completed mandatory forms and documentation for every HS and VPI program employee while maintaining confidentiality and adhering to strict privacy policies
- Maintains a staff checklist and regularly updates and reviews it for expirations of required training, certifications, and criminal background checks.
Administrative Assistant - Information Systems
Mary Washington Healthcare
07.2019 - 11.2021
- Performed clerical and administrative support and commitment to quality of service to fellow associates, physicians, and vendors
- Maintained a high level of team satisfaction by identifying department needs of approximately 150 staff members and ensuring their needs were met
- Sustained the Associate Vice President of Information Technology's calendar
- Scheduled and coordinated meetings with upper-level management to include members of all departments across the organization
- Arranged travel to include flight, lodging arrangements, and registration for out of state conferences and training
- Executed onboarding process by assembling employee handbook and competency notebook for all new department associates and conducted their department orientations
Office Assistant - Financial Operations
Mary Washington Healthcare
12.2017 - 07.2019
- Researched statements and invoices, provided vendor contact information, or requested missing information from vendors for the accountants or the account payable clerks
- Managed the accounts payable email account and the invoices email account that combined received over 800 emails a week
- Responded to or forwarded to the accounts payable clerks over 60 payment inquires a week from associates or vendors
- Scanned and printed over 200 invoice images a day into multiple queues within ImageNow for 7 accounts payable clerks
- Reviewed each invoice for legibility and accuracy prior to adding them to the system to be processed and paid by the accounts payable clerks
- Picked up and sorted over 600 pieces of mail a week
- Scanned invoices into ImageNow after being sorted to determine which processor it went to and if it had a purchase order.
Inside Sales Representative I
UNICOM Government, Inc.
08.2015 - 12.2017
- Provided assistance by resolving issues such as tracking lost items and replacing broken parts in an efficient manner while consistently communicating with the customer and identifying any opportunities for improvement
- Arrange logistics and provide administrative support, such as scanning and copying, and receive orders from over 60 different Air Force agencies
- Accurately input customer purchase order data containing specialized terminology into the system for processing
- Employ time management and organizational skills by keeping detailed records of retrieved data in several excel spreadsheets for all quotes, contacts, accounts, and orders
- Used PeopleSoft applications to create, configure, and analyze an average of 50 or more complex quotes per month for the United States Air Force
- Prioritize multiple tasks to meet strict deadlines
- Enhanced Federal Government customers and vendors satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Receptionist Supervisor
Caroline Animal Hospital
03.2013 - 08.2015
- Accountable for executing independent decisions within established guidelines and preformed a full range of administrative and public relation services
- Compiled company procedures, policies, and related material to create a receptionist manual to ensure overall compliance
- Managed and trained over 10 new hires the operational hospital processes, procedures, and record keeping
- Evaluated receptionist performances, resolved issues, and organized events to improve and promote teamwork to help maintain effective working relationships
- Managed, developed, and organized a filing system for accounts receivable and collections
- Generated reports and mailed invoices for all past due accounts.
- Achieved over 5 account balance pay offs that exceeded beyond a year of delinquency
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
Receptionist
Caroline Animal Hospital
04.2008 - 03.2013
- Monitored multi-line phone system taking accurate notes and messages for the doctors pertaining to their patients while utilizing knowledge of medical and clinical terminology
- Maintained and scheduled appointments such as surgery, medical, and emergencies for five doctors using Avimark applications
- Greeted clients and checked in patients while ensuring accuracy of records for billing and medical purposes
- Provided clerical support by establishing and maintaining both paper and electronic office files containing confidential information while enforcing the Red Flag Rule to keep clients safe from identity theft
- Consistently one of the top performers at analyzing and entering accurate client and patient information into the system including ensuring all appointments were scheduled and charged appropriately in a fast-paced environment while exhibiting a positive image
- Processed cash, check, and credit card payments through Avimark and prepared daily receipts, cash, and checks for deposit.
- Answered approximately 50 calls a day using multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Potomac High School
Dumfries, VA06.2004
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Records Management
- Remote Working Experience
- Financial Reporting
- Documentation and Recordkeeping
- Customer Service
- Professional and Mature
- Problem-solving Abilities
- Follow-up Skills
- Common Sense
- Interpersonal skills
- Problem Resolution
Timeline
Program Assistant II - Head Start (HS), Virginia Preschool Initiative (VPI), & Title I Grants
Spotsylvania County Public Schools
11.2021 - Current
Administrative Assistant - Information Systems
Mary Washington Healthcare
07.2019 - 11.2021
Office Assistant - Financial Operations
Mary Washington Healthcare
12.2017 - 07.2019
Inside Sales Representative I
UNICOM Government, Inc.
08.2015 - 12.2017
Receptionist Supervisor
Caroline Animal Hospital
03.2013 - 08.2015
Receptionist
Caroline Animal Hospital
04.2008 - 03.2013
High School Diploma -
Potomac High School
QUALIFICATIONS
- Over 18 years of advanced office
related experience providing
superior customer support and
satisfaction by being personable,
attentive to customer and staff
needs, resolving conflicts, and
ensuring efficient office
operations. - Excellent communication skills
both orally and in writing in
addition to highly developed
interpersonal skills. Able to grow
positive relationships with
customers and colleagues at all
organizational levels. - Exceptional organizational skills,
experience handling sensitive
documents as well as
confidential record keeping
awareness. - Strong time management and
prioritization skills. Able to
identify highest priority tasks
and work efficiently while
multitasking. - Precise and thorough data entry
and analytical skills. Capable of
following specific detailed
procedures and making
decisions. - Quintessential team player that's
hard-working, resourceful, and a
self-motivated individual that
has exceeded position
expectations of all past
managers. - Skilled at identifying and
resolving problems
independently and efficiently. - Experience using multiple
computer software applications,
word processing, data entry, and
reporting.
TECHNOLOGY SNAPSHOT
• ServiceNow
• Microsoft Applications
• Google Applications
• Smartsheet
• Word Processor
• Avimark
• Oracle PeopleSoft
• Salesforce
• ImageNow
• Infor
• Munis
• Aesop
• Workday
• Time Clock
• 50+ Words per Minute Typing Speed