Angela Maria Nuñez Guzman
Professional In International Business
Cali, Colombia
Summary
Proficient Operations Analyst with strong business insight and a proven track record of enhancing operational efficiency and fostering effective communication across stakeholders. Skilled in attention to detail and problem-solving, I excel in streamlining logistics and improving decision-making processes.
Extensively familiar with quality and satisfaction standards, prioritizing time-sensitive projects while guaranteeing the regular flow of international commerce processes. Great affection for cultural diversity and team work.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Analyst
CSC Sugar
02.2024 - Current
- Manage multiple imports while delivering results within tight deadlines ensuring high-quality standards for clients.
- Coordinate the entire logistics process from the purchase of the product to the delivery to the final client. Review documentation for accuracy, work in hand with shipping lines, customs brokers, and freight brokers to ensure compliance with client's instructions.
- Utilize in-house applications to keep track and follow closely the timely execution of the purchase and sales contracts.
- Respond to time sensitive inquiries and maintain effective relationships with all suppliers to ensure timely delivery of shipments.
- Strengthen communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Support the accounting department with payments to our different suppliers while following closely the constant changes in the market to ensure cost-effective practices.
Customer Service Representative
Task Us
02.2023 - 01.2024
- Managed various back-office tasks to support doctors, including scheduling appointments, processing medication paperwork, obtaining medical records, lab orders, among other documents.
- Assisted with third-party communication and addressed patient inquiries to ensure timely and high-quality service.
- Resolved customer requests with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Freight Specialist
JYC Equipment
02.2022 - 05.2022
- Managed the import and export of spare parts and heavy machinery by coordinating with service providers for quotes, rentals, and transportation, as well as managing logistics and documentation.
- Established strong relationships with carriers and customs brokers, fostering a collaborative environment for improved service quality.
- Implemented tracking systems to provide real-time updates on shipment status, enhancing customer satisfaction levels.
- Streamlined communication channels between internal departments and external partners, facilitating seamless coordination throughout the shipping process.
Education
International Business -
Pontificia Universidad Javeriana Cali
Colombia 06.2018 - 09.2022
High School Diploma -
Bennett School
Bilingual Academic Graduate 01.2013 - 06.2018
Skills
- C2 Proficiency in Spanish and English
- Data Analysis & Forecasting skills
- Operational efficiency & Effective communication
- Task prioritization & Problem-solving abilities
- Teamwork and collaboration
- Zendesk & Google applications
- Microsoft Excel and Microsoft Dynamics GP
Certification
TOELF IBT
Timeline
Operations Analyst
CSC Sugar
02.2024 - Current
Customer Service Representative
Task Us
02.2023 - 01.2024
Freight Specialist
JYC Equipment
02.2022 - 05.2022
TOELF IBT
01-2019
International Business -
Pontificia Universidad Javeriana Cali
06.2018 - 09.2022
High School Diploma -
Bennett School
01.2013 - 06.2018
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