Angela Acuesta
BS Accounting Student
Seattle,WA
Summary
Motivated and dependable individual seeking a position where I can contribute to efficient operations through strong work ethic, attention to detail, and commitment to safety and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Shipping Clerk/ Warehouse Associate
Wilmar LLC
09.2013 - Current
- Prepare and process outgoing shipments according to company and carrier requirements.
- Verify accuracy of shipping documents including bills of lading, invoices, and packing slips.
- Generate and maintain shipping records for audits and inventory control.
- Communicated daily with customers and freight carriers to coordinate shipments, resolve issues, and ensure on-time delivery.
- Picked, consolidated, and shipped an average of 200+ customer orders per day with 100% accuracy.
- Safely operated and certified in operating pallet jacks, forklifts and other warehouse equipment while maintaining a clean safety incident record.
- Supported team goals by keeping work areas organized and exceeding daily productivity targets.
Customer Service Representative
Xerox Business Services
08.2012 - 09.2013
- Delivered exceptional customer support by resolving an average of 60+ inbound calls daily with a 99% customer satisfaction rating.
- Consistently exceeded KPIs including average handle time (AHT) under 5 minutes and call quality scores above 90%.
- Achieved 100% adherence to schedule for 6 consecutive months, contributing to optimal staffing and service levels.
Education
Bachelor of Science - Accountancy
Central Washington University
Ellensburg, WA06.2026
Skills
Adaptability
Problem-solving
Technical Proficiency (MS Office Suite, NetSuite, Quickbooks)
Bilingual (Filipino and English)
Teamwork
Time Management
Accomplishments
Consistently on the President's List
Volunteered as a Tax Preparer
Certified Forklift Operator
Certification
Forklift Certified
Timeline
Shipping Clerk/ Warehouse Associate
Wilmar LLC
09.2013 - Current
Customer Service Representative
Xerox Business Services
08.2012 - 09.2013
Bachelor of Science - Accountancy
Central Washington University