Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Mejia

Bay Shore,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Collection Coordinator Bilingual

Sunrise Credit Services Inc.
Melville, NY
12.2017 - Current
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

Bilingual English / Spanish Medical Assistant

Universal Family Medical Care
Bayshore, NY
01.2015 - 12.2017
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Called patients to confirm scheduled appointments day in advance.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.


Medical Assistant Externship

Garden OBGYN
Massapequa, NY
10.2014 - 12.2014
  • Collected histories, vitals, and current complaints via patient interviews.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.

Sales Representative

Poppy's Bagel
Amityville, NY
02.2013 - 08.2013
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.

Education

Administrative Assistant -

Long Island Educational Opportunity Center
Farmingdale
06.2021

Administrative Medical Assistant -

Branford Hall Career Institute
Bohemia
02.2015

Skills

  • Data Entry
  • Interpersonal Communication
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Clerical Support
  • Customer Relations and Communications

Timeline

Collection Coordinator Bilingual

Sunrise Credit Services Inc.
12.2017 - Current

Bilingual English / Spanish Medical Assistant

Universal Family Medical Care
01.2015 - 12.2017

Medical Assistant Externship

Garden OBGYN
10.2014 - 12.2014

Sales Representative

Poppy's Bagel
02.2013 - 08.2013

Administrative Assistant -

Long Island Educational Opportunity Center

Administrative Medical Assistant -

Branford Hall Career Institute

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Angela Mejia