Dr. Angela Honeycutt, DM

• Responsible for handling incoming inquiries aiding disaster survivors through guidance of the SBA’s disaster loan program offerings in support of small businesses.
• Utilize the Universal Loan Portal [ULP] for the management of disaster loan applications for home, business, non-profit, and EIDL applicants of various disaster types.
• Extensive knowledge of SBA Disaster Loan Closing, Disbursement, and Servicing procedures.
• Responsible for ongoing assistance in the capacities of phone agent and messaging agent in support of the Office of Disaster Recovery and Resilience team.
• Took a leadership role within the team by assisting fellow agents while maintaining the daily messaging spreadsheet report for the Team Lead.
• Performs outreach activities advising disaster survivors of the availability of the Office of Disaster Assistance (ODA) under the CARES ACT, Public Law 116-136, 116th Congress.

• Expert at proofreading, organizing, and presenting often complex research studies in a clear and impactful manner.
• Adhered to APA guidelines and enabled compatibility through analysis and troubleshooting with the client.
• Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
• Directed project schedules and evaluated progress toward important milestones.

• Admits patients to healthcare programs and facilities by maintaining admitting guidelines; marketing programs; obtaining applicant information; screening applicants; completing admissions process; resolving patient dissatisfactions.
• Reviewed patient enrollments to verify accuracy, inputting all information into company's database.
• Monitored data integrity and confidentiality by observing strict HIPAA regulations and procedures.
• Established working relationships with regulatory agencies
• Assessed internal documentation and communications as well as public relations and advertising materials for compliance with company policies and legal requirements.

• Salesforce CRM
• Increased sales by 14% - 30% six months in a row, top sales account executive. Exceeded annual sales goals in 2017; and 2018.
• Experience working with Fortune 500 companies.
  Seasoned networker comfortable with “C” suite conversations.
• Proved collaborative communication success with multi-level stakeholders by reaching monthly, quarterly, and annual sales goals.
• Thrived in business development and client acquisitions through cold lead generation and exceptional client services.
• Updated account plans based on changing markets, customer conditions, and competitor activity.
• Prepared quotes for potential clients, upselling special packages and maintaining elevated levels of accuracy.
• Negotiated contracts and closed agreements, and supported the sales team in new product launches.
• Managed budget forecasting, goal setting, and performance reporting.

• Salesforce.com experience.
• Exceeded annual sales goals by 30% using consultative and value-driven approach, 2015; 2016.
• Obtained CPR / First Aid Certification for assistance with corporate employee safety measures.
• Familiarized with EPA, OSHA, and HIPAA federal guidelines.
• Managed major accounts for current customers and created new businesses to drive sustainability for small and large businesses for Water-As-A-Service (WAAS) solutions.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Tracked financial data to determine the effectiveness of different marketing and account management strategies.
• Helped customers with selecting merchandise, finding accessories, and completing purchases.
• Increased product sales through national target marketing campaigns.
• Awarded for excellent customer service in 2017, then promoted and relocated to OSS in Houston, Texas.

• Tele-detailed physicians, nurses, pharmacists, hospital staff and other professionals who make or influence purchases of prescription drugs, medical devices, and other formulary products.
• Demonstrated quality care when interacting with healthcare providers providing information on behalf of pharmaceutical and biotech clients.
• Demonstrated knowledge of drug names and adverse effects on patients to educate clients.
• Demonstrated knowledge of new health and safety standards and public health improvement programs
  in collaboration with industry experts, health departments and physicians.
• Participated in global presentation in collaboration on the first commercial for Pfizer’s Tamiflu roll-out.

• Managed thirty-five (35) employees (on-call 24 hours).
  After six (6) months, offered four (4) additional stores within the region.
• Managed recruiting, hiring, drug testing, training, scheduling, counseling, and terminating personnel.
• Spearheaded cross-training initiatives to improve employee performance and bottom-line business results.
• Managed payroll for five (5) stations, store inventory and heavy equipment purchases, including all cash/check deposits.
• Responsible for property maintenance, e.g., grounds lawn care.
• Leveraged market knowledge and leadership ability to help drive profit increases.
• Examined operations and market data to identify areas for improvement and adapt to changing conditions.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  Monitored security systems and managed 24/7 on-call services.
• Mitigated risk by ensuring regulatory compliance for required licensing and OSHA compliance standards.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Maintained full car wash operations, equipment, supplies, and cash lockbox.
• Maintained full lottery operations, sales, and inventory.
  Obtained a Serve Safe (food safety) certification, and First Aid/CPR certification for this position.

• Helped with basic knowledge of key healthcare laws and regulations to better assist patients.
• Managed accounts daily calling outbound and receiving inbound calls, developing new business.
• Increased sales growth by 1.2% quarterly, Quota $2,727/monthly plus+ quarterly bonus.
• Organized meetings and appointments to include gathering materials, booking conference rooms, and providing information to parties involved.
• Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
• Entered invoice data into the company database, and updated details, including customer contacts and delivery dates to keep information current.
• Educated customers on product features and technical details to highlight benefits.

• Received company Employee Performance Award after maintaining record sales achievement of 18% growth three (3) straight months.
• Educated potential clients on advertising placement and lay out spec design strategies.
• Participated in incentive programs and contests designed to support the achievement of production goals.
• Created new advertising ideas to help promote advertising sales at the request of management.
• Produced persuasive techniques to overcome objections and rapidly close new-sales opportunities.

• Provided excellent service and attention to customers either face-to-face or through phone conversations in the design strategy of wedding album configuration, and design to include the process of photo selection, image manipulation (cropping/placement), and purchase decisions.
• Assisted organizational vision and development strategies to achieve sales and customer service goals.
• Assisted clients with vision design on a variety of graphic design projects.
• Reviewed over 10,000 digital images daily (per client).
  Generated digital image files for use in digital and traditional printing.
• Adjusted images sizes and selected fonts for Adobe Photoshop projects.
• Leveraged Coral Draw to input and compile data gathered from various sources.
• Formatted print and web application designs and media to deliver production-ready graphics.
• Brainstormed with production team to generate innovative ideas.

Published in ProQuest Dissertations & Theses Global Database

Published in COVID-19 Research Database

Minor in Health Management

Chancellor's List

Summa Cum Laude

Earned 16 credit hours and transferred

Minor in Marketing

Creative Writing Recipient

Summa Cum Laude

University unexpectedly shut-down