Angela Micheletti

• Improved business process efficiency by analyzing and optimizing existing systems.
• Streamlined operations for increased productivity with thorough system evaluations and adjustments.
• Increased interdepartmental communication, fostering collaboration through the development of integrated systems.
• Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
• Spearheaded system upgrades to enhance user experience and improve overall functionality.

Coordinated complex care and billing episodes for transplant patients and donors
Worked in partnership with SCCA (Seattle Cancer Care Alliance) to complete detailed and expansive billing packages for insurance billing
Extensive communication (written and verbal) across payer representatives, clinicians, treatment plan partners, patients and families.
Verified reimbursement aligned with expected contracted rates.
Drafted Level I and Level II appeals

Billing and follow-up of facility AR
High volume website and phone expertise to monitor claims processing and status updates
Epic EMR super-user with excellent skills utilizing work queues, My Reports and Dashboards