Angela Milner
Grants Pass,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Dental specialist
US Army
- Served 4 years.
Hospitality Manager
Shenanigans lounge and the Vault Nightclub
11.2010 - Current
- Manage a staff of 30 people using my communication and leadership skills
- Train new employees and create weekly schedules as well as ordering inventory and processing payroll using the bookkeeping website QuickBooks
- Manage the accounts payable and receivable
- Maintain an Oregon Department of Public Safety Standard (DPSST qualified License number 62041) and train new employees
- I am the key person to the Oregon Lottery and was responsible for managing nearly one million dollars in the year 2023
- Manage the advertising budget and promote the business
- Was responsible for daily drawer counts for all employees and making bank deposits
- Promote a positive work environment using team building exercises.
Account Resolution Specialist Lead
Performant Recovery Inc
06.2010 - 10.2014
- Interview borrowers to obtain personal and financial information to complete federal applications for student loan repayment in a high stress, fast-paced environment
- Send and receive calls with clients and their family to help them figure out what programs they qualify for
- Explain documents as well as regulations and procedures of each program
- Assist clients with uploading documents like Driver’s license, check stubs or tax documents, as well as help them DocuSign or email documents
- Complete a high volume of paperwork, while also ensuring information on forms is accurate and complete
- Confirm all necessary documents are completed
- Calmly deliver quality customer service daily by telephone, demonstrate active listening skills as well as compassion for borrowers and their current situation especially when they are struggling
- Remain organized and have good time management skills
- Know how to prioritize the most important things first
- After borrowers have completed documents, I would review and identify if that information or data was accurate and matched the documents they provided
- Identify if any follow up actions were necessary
- I managed between 100 and 200 clients and was consistently the number one performer in my division.
Dental Office Manger
Dr. Jeffery O Ross Dream Smiles
04.2007 - 05.2010
- Maintain an excellent customer service environment
- Help schedule patients for appointments
- Manage the accounts payable, accounts receivable, insurance billing as well as collections department
- During my time there I was able to double Responsible for all personal including hiring an terminations
- Create treatment presentations, financial presentations.
Loan Officer (Team Lead)
Spartan Mortgage
03.2003 - 03.2007
- Responsible for creating and delivering dynamic and compelling loan presentations
- Connect with customers and be receptive to what their needs are and helping to achieve their individual goals
- Interview prospective borrowers and pitch products and pricing programs and perform follow-up activities to ensure the best customer experience while also meeting company goals.
Dental Office Manager
Dr. Irene Glanville
03.2001 - 01.2003
- I was responsible for scheduling appointments as well as preparing bills and receiving payments for dental services
- I assisted in completing dental forms, helped maintain records both manually and electronically
- Work directly with patients to determine their needs
- Sterilize and disinfect instruments and set up trays, prepare materials and assist dentist during dental procedures
- Help patients to understand their aftercare instructions
- I took charge of the collections department shortly after starting and in 1 year I was able to collect 97% of the money that was in collections
- I was also tasked with ordering and monitoring all dental supplies and equipment inventory.
Education
High School Diploma -
Grants Pass High School
Vocational Degree, Dental Specialist -
Academy of Health Sciences US Army
Associate of Science, X-Ray Technician -
Northern State University
Vocational Degree, Dental Assistant -
Concorde Career Institute
Skills
- Dental impressions
- Decision-Making
- Patient Management
- Dental Tissue Evaluation
- Microsoft Word
- Microsoft Excell
- Quickbooks
- Safety protocols and policies
- Patient Needs Assessment
- Patient Engagement
- Patient Relationships
Primary caregiver for my intellectually disabled nephew.
I assist him in day to day care as well as managing his medical appointments. This is something that i am very passionate about.
Timeline
Hospitality Manager
Shenanigans lounge and the Vault Nightclub
11.2010 - Current
Account Resolution Specialist Lead
Performant Recovery Inc
06.2010 - 10.2014
Dental Office Manger
Dr. Jeffery O Ross Dream Smiles
04.2007 - 05.2010
Loan Officer (Team Lead)
Spartan Mortgage
03.2003 - 03.2007
Dental Office Manager
Dr. Irene Glanville
03.2001 - 01.2003
Dental specialist
US Army
High School Diploma -
Grants Pass High School
Vocational Degree, Dental Specialist -
Academy of Health Sciences US Army
Associate of Science, X-Ray Technician -
Northern State University
Vocational Degree, Dental Assistant -
Concorde Career Institute