Angela Mingo
Orlando,Florida
Summary
Experienced team leader with a diverse background spanning customer service, operations management, and recruitment. Possessing strong problem solving, communication, and interpersonal abilities, providing the ability to foster positive relationships and delivering exceptional customer experiences. Seeking to leverage these skills and transition into the dynamic lifestyle of a Flight Attendant, while contributing to memorable travel encounters with safety standards as a top priority.
Overview
13
13
years of professional experience
Work History
Healthcare Recruiter
CareStaff Partners
11.2021 - 07.2024
- Source, screen, and shortlist qualified candidates for nationwide healthcare positions, ensuring strong cultural fit and alignment with company values.
- Utilize various channels including phone, email, social media, job boards, and networking events to attract top healthcare talent.
- Conduct comprehensive interviews to assess candidates' skills, experience, and compatibility with organizational needs, ensuring attention to detail and clear communication.
- Perform thorough background and reference checks to verify candidate qualifications, maintaining high level of attention to detail.
- Collaborate with hiring managers to identify key skills and make informed final hiring decisions, demonstrating strong teamwork and problem-solving abilities.
- Negotiate salary packages and finalize job offers with selected candidates, ensuring clear communication and conflict resolution.
- Coordinate onboarding processes with HR, payroll, and other departments to ensure smooth transition, displaying adaptability and customer service skills.
- Stay informed on industry trends to track market demands and emerging recruitment practices, showcasing adaptability and cultural sensitivity.
- Analyze recruitment strategies and recommend improvements to enhance candidate process effectiveness, focusing on continuous improvement and attention to detail.
- Ensure compliance with company policies and regulations throughout recruitment processes, demonstrating adherence to safety and procedural standards.
- Maintain positive relationships with candidates by keeping them informed and engaged throughout hiring processes, providing exceptional customer service.
- Develop and distribute marketing materials to promote job openings and attract potential candidates, ensuring clear and effective communication.
Lead Sales Associate
The Green Pineapple Wellness Center
04.2021 - 10.2021
- Process incoming and outgoing inventory, ensuring accurate stock levels to support efficient store operations.
- Deliver exceptional customer service by leveraging in-depth product knowledge to address inquiries, resolve concerns, and drive sales.
- Demonstrate comprehensive understanding of merchandise functionalities and technical specifications, effectively guiding customer decisions and enhancing shopping experiences.
- Operate point-of-sale system efficiently, ensuring smooth and accurate transactions to maintain customer satisfaction.
- Support management by training, coaching, and mentoring new sales associates.
- Delegate tasks to foster collaborative and high-performing team environment.
- Develop informative content to promote store brands and educate sales associates, contributing to increased brand awareness and product knowledge.
- Maintain store visual standards by setting up window and interior displays according to merchandising guidelines, enhancing store's aesthetic appeal and driving sales.
Front Office Supervisor
Hilton Garden Inn
04.2019 - 04.2021
- Lead and mentor front desk agents, ensuring all are well-prepared to efficiently handle guest check-ins and check-outs.
- Provide outstanding customer service throughout guests' stay, quickly resolving issues, demonstrating ability to think on my feet and provide immediate solutions.
- Manage and verify guest payments using cash and credit card processing software, contributing to smooth operations and guest confidence in hotel's services.
- Maintaining accurate financial records and ensuring security of guest information.
- Work closely with other departments to coordinate guest services, ensuring seamless experiences from check-in to check-out.
- Adjust to varying guest needs and changing situations, maintaining calm and professional demeanor in fast-paced environments.
- Create, document, and update company policies to guide front office personnel in service excellence and industry best practices.
Retail Operations - Coding Specialist
Historic Tours of America
04.2018 - 04.2019
- Manage purchase orders and inventory flow for multiple retail stores through effective communication between warehouse workers, buyers, vendors, and store managers via fax, email, and postal mail to ensure timely delivery of inventory to all HTA locations.
- Utilize company credit cards secure to facilitate transactions.
District Manager/Store Manager
Heavenly Couture
07.2015 - 03.2018
- Recruit, train, and supervise staff across three store locations, fostering a collaborative and culturally sensitive environment that promotes teamwork and consistent performance.
- Maintain store budgets and communicate financial and statistical data to corporate headquarters, managing pricing, stock control, and optimal inventory levels with attention to detail.
- Resolve customer issues efficiently, ensuring maximum customer satisfaction and applying conflict resolution skills to defuse any tensions.
- Develop and implement strategies to motivate staff, leading to increased productivity and profitability while maintaining a positive store atmosphere.
- Ensure compliance with corporate and state regulations, mitigating risks and maintaining adherence to safety standards.
- Communicate effectively with out-of-state headquarters, ensuring smooth operations and clear understanding of company directives.
Assistant Director
Bahama Village Music Program
01.2012 - 07.2015
- Design and implement comprehensive music curriculum, fostering creativity and growth.
- Supervise student instructors, ensuring efficient utilization of resources.
- Manage instruments, equipment, and facilities, emphasizing attention to detail and ability to handle multiple tasks.
- Organize and execute music productions and activities, demonstrating strong project management skills, problem-solving, and ability to manage tight deadlines.
- Maintain accurate records and performed bookkeeping for program, showcasing ability to manage administrative tasks.
- Conduct employee evaluations, highlighting communication and conflict resolution skills.
Education
General Studies (Incomplete) -
Florida Keys Community College
Key West, Florida01.2016
Diploma - undefined
Key West High School
Key West, Florida06.2014
Skills
- Interpersonal communications
- Verbal and written communication
- Team Building and Oversight
- Schedule Management
- Hospitality service expertise
- Conflict Mediation
- Complaint Handling
- Reporting
- Operations
- Customer Service
- Critical Thinking
- Regulatory Compliance
- Cultural Awareness
- Company policy adherence
- Strong Work Ethic
Timeline
Healthcare Recruiter
CareStaff Partners
11.2021 - 07.2024
Lead Sales Associate
The Green Pineapple Wellness Center
04.2021 - 10.2021
Front Office Supervisor
Hilton Garden Inn
04.2019 - 04.2021
Retail Operations - Coding Specialist
Historic Tours of America
04.2018 - 04.2019
District Manager/Store Manager
Heavenly Couture
07.2015 - 03.2018
Assistant Director
Bahama Village Music Program
01.2012 - 07.2015
General Studies (Incomplete) -
Florida Keys Community College
Diploma - undefined
Key West High School
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