Angela M. Ortiz-Gonzalez
Eligibility Assessment Officer
Jessup,MD
Summary
Results-driven professional that excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
7
7
years of professional experience
Work History
Eligibility Assessment Officer
Biokinetix
Baltimore, MD
04.2023 - Current
- Full time position working 40 hours per week.
- Review applications and conduct interviews to understand the applicant’s disabilities and/or health conditions that make them eligible to use MTA Mobility paratransit services under the Americans with Disability Act.
- Performs cognitive, psychological, and/or functional assessments.
- Comprehensive and precise documentation/record keeping.
- Assisted clients with accurate eligibility forms, applications, and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with clients to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
Delivery Driver
DoorDash
08.2022 - Current
- Part time independent position, schedule chosen by self.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Store Associate
DECA Commissary
02.2023 - 08.2023
- Part time position working 32 hours per week.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Contract Insurance Coordinator
Columbia Center For Implants & Periodontics
Columbia, MD
03.2022 - 08.2022
- Full time position working 50+ hours per week.
- Prepared, filed, and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Obtained data such as patient, insurance ID, insurance provider, and medical codes to properly file insurance claims.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments, and communicated coverage to staff and patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Used data entry skills to accurately document and input statements.
- Generated financial statements and reports detailing accounts receivable status
Full Time Patient Service Representative
Patient First
08.2021 - 03.2022
- Full time position working 35+ hours per week.
- Assisted over 50 patients per day in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments per patient each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Generated monthly statements to check outstanding balances.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
Full Time Physical Therapy Aide
Luminis Health Physical Therapy
12.2019 - 04.2021
- Full time position working 40 hours per week.
- Provided treatment to over thirty patients suffering from sports injuries, and mental and physical impairments.
- Assisted up to fifteen Physical Therapists to initiate different patient care plans in an outpatient setting
- Conferred with twenty staff members each day to discuss and evaluate patient information for planning, modifying, and coordinating treatment.
- Assessed treatment plans and made adjustments for maximum benefits.
- Aided patients and therapists with intake forms and physical tests to determine patients' rehabilitation status.
- Coordinated daily activities of patients to support them in their individual care programs.
- Enforced safety procedures with all patients.
- Reviewed journals and various recourse actions to collect information on treatment and therapies for patients' injuries.
- Updated and maintained charts to reflect on patient progress and treatments using Epic.
- Assisted front desk by answering phones, scheduling appointments, filing documents, and processing payments.
- Recorded patient status in progress notes.
- Maintained supply inventory by placing orders when supplies ran low.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Answered questions from patients via email, phone, and in person.
Full Time Barista & Shift Supervisor
Starbucks
07.2016 - 06.2019
- Full time position working 32 hours per week
- Created over 30 varieties of hot and cold drinks with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained ten new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Complied with standards for merchandising, stocking, and storing products.
Full Time Cashier Assistant
Costco Wholesale
11.2018 - 01.2019
- Full time position working 40 hours a week.
- Helped customers complete purchases, locate items and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Answered questions about store policies and addressed customer concerns.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Helped customers transport large or bulky items into vehicles.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Part Time Operations Assistant
Widener University
11.2017 - 05.2018
- Part time position working 20 hours per week.
- High volume of interaction with Widener University students, staff, faculty, and guest.
- Serve as primary customer service representative for department.
- Rents game room equipment to students and staff.
- Assists in set-ups of Widener University events and meetings.
- Performed event coordination for larger parties and gatherings.
- Conferred with event staff at event site to coordinate details.
- Arranged tables and chairs, transportation, and other day-of-event needs.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Largo, MD08.2021
Associate’s Degree - Transfer Studies Psychology Concentration
Anne Arundel Community College
Arnold, MD12.2020
Some College (No Degree) - Psychology
Widener University
Chester, PASkills
- Administrative Skills
- Documentation Review & Record Filling
- Written & Verbal Communication
- Adaptability
- Eagerness To Learn
- Ability To Work Independently
- Proficient in Microsoft Office
- Strong Attention To Detail
Certifications
American Heart Association Basic Life Support (CPR & AED) Certificate
Issue Date| December 2019 Renewed Date| July 2022
Websites
www.linkedin.com/in/angelamortizg
References
- Ashia Herndon | Assistant Program Director | Biokinetix - MTA | Email: aherndon@mdot.md.gov
- Ryanna Power | Office Manager - Columbia Center for Implants & Periodontics | Email: rpower@eagles.bridgewater.edu
- Erin Bryan | Supervisor - Patient First | Email: erinbryan91@gmail.com
- Kheryn Alexander | Supervisor/Lead Physical Therapy Aide - Luminis Health Physical Therapy | Telephone: (714) 474 - 6998
- Jason Moreland | Shift Supervisor - Starbucks | Email: mr.jasonmoreland@gmail.com
- Lindsey Ruby | Operations Manager - Widener University | Telephone: (610) 499 - 4000
Timeline
Eligibility Assessment Officer
Biokinetix
04.2023 - Current
Store Associate
DECA Commissary
02.2023 - 08.2023
Delivery Driver
DoorDash
08.2022 - Current
Contract Insurance Coordinator
Columbia Center For Implants & Periodontics
03.2022 - 08.2022
Full Time Patient Service Representative
Patient First
08.2021 - 03.2022
Full Time Physical Therapy Aide
Luminis Health Physical Therapy
12.2019 - 04.2021
Full Time Cashier Assistant
Costco Wholesale
11.2018 - 01.2019
Part Time Operations Assistant
Widener University
11.2017 - 05.2018
Full Time Barista & Shift Supervisor
Starbucks
07.2016 - 06.2019
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate’s Degree - Transfer Studies Psychology Concentration
Anne Arundel Community College
Some College (No Degree) - Psychology
Widener University