Angel-Ann McDonald
32 Eastern Ave. Haverhill,MA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Riverside Pediatrics
11.2015 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted in training new employees.
- Produced and mailed invoices, payment reminders and financial notices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolve complex patient complaints.
Registration and Scheduling Specialists
Beth Isreal Lahey Health
02.2009 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Educate patients on prep instructions pertaining to medical procedures and radiology exams.
Senior Front Desk
CoMedPro
09.2000 - 12.2011
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Pulled charts and prepared for nurse and doctor assessment.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Received and routed laboratory results to correct clinical staff members.
Education
Animal Care Specialists
North Shore Community College
Danvers, MA05.2008
Skills
- Office administration
- Patient Relations
- Payment Collection and Processing
- Scheduling
- Leadership
- Teamwork
- Efficient and reliable team player
- Multi-line phone systems
Timeline
Administrative Assistant
Riverside Pediatrics
11.2015 - Current
Registration and Scheduling Specialists
Beth Isreal Lahey Health
02.2009 - 01.2019
Senior Front Desk
CoMedPro
09.2000 - 12.2011
Animal Care Specialists
North Shore Community College
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