Angela N Ortiz
Lakeland,Florida
Summary
I aim to obtain a position that will enable me to use my strong organizational skills, educational background, extensive work experience, and ability to work well with people. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
FreedomCare
03.2015 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
Environmental Service Assistant
Rochester General Hospital
Rochester, NY
10.2020 - 05.2024
- Assisted in the implementation of environmental policies and procedures.
- Performed general housekeeping duties such as mopping, dusting, vacuuming, and washing walls.
- Cleaned and sanitized bathrooms and replenished supplies.
- Maintained cleanliness of floors by sweeping, mopping and vacuuming.
- Ensured proper disposal of hazardous materials according to safety protocols.
- Inspected areas for potential health hazards or violations of safety regulations.
- Reported any damages or repairs needed in assigned areas to supervisor.
- Stocked linens, towels, toiletries in guest rooms per hotel standards.
- Followed established sanitation guidelines while performing daily tasks.
- Assisted guests with inquiries related to environmental services operations.
Manager
Family Dollar
09.2019 - 06.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
Cashier & Assistant Manager
Tim Horton's
08.2017 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Quality Control Technician
Mayer Brothers
07.2009 - 08.2015
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
Manager
A Plus Bargain's
06.2005 - 02.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Human resource management - HRM
Bryant & STRATTON COLLAGE
01-2026
Skills
- Management
- Leadership
- Achievement
- Coaching
- Commitment
- Competitive
- Confidence
- Coordination
- Creative thinking
- Enthusiastic
- Evaluative
- Quality Control
- Performance Management
- Multitasking Abilities
- Professionalism
- Conflict Resolution
- Reliability
- Talent Acquisition
- Problem-solving abilities
- Flexibility
- Goal setting
- Good judgment
- Honesty
- Influencing others
- Team building
- Activities of daily living support
- Patient awareness
- Housekeeping
- Compassionate patient care
- Verbal and written communication
- Communication Skills
- Employee Training
- Reporting and documenting
- Time management abilities
- Crisis Management
- Customer Relations
References
References and referrals are available upon request.
Languages
English
Professional
Certification
- General Educational Development
- Personal Care Aide Certification
Accomplishments
- Deans List
Affiliations
- Mostly activities with my children
- DIYs, learning new trends, and home remedies
References
References available upon request.
Timeline
Environmental Service Assistant
Rochester General Hospital
10.2020 - 05.2024
Manager
Family Dollar
09.2019 - 06.2020
Cashier & Assistant Manager
Tim Horton's
08.2017 - 01.2019
Personal Care Assistant
FreedomCare
03.2015 - Current
Quality Control Technician
Mayer Brothers
07.2009 - 08.2015
Manager
A Plus Bargain's
06.2005 - 02.2008
Human resource management - HRM
Bryant & STRATTON COLLAGE