Angela O. Hammond

Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

• Deliver high level professionalism and support to each client, upholding company's commitment to service by developing and maintaining courteous and effective working relationships.
• Assess project scope to confirm details and understand customer expectations in advance. Design individualized training programs with processes and best practices for each client.
• Meet and exceed implementation timeline goals while keeping client learning and competency as priority.
• Monitor client system usage and generate reports to track performance and analyze trends for system improvement and potential issues.
• Respond to client inquiries and provided technical assistance over phone, email, and video calls.
• Assist with designing and testing new software and creating training documentation prior to deployment.
• Skilled at working independently and collaboratively in a team environment.

• Responsible for distributing and tracking project assignments via Jira, email, chat, and weekly team meetings
• Assured time-management, appropriate skill level and positive engagement from development team members
• Acted as a collaborating liaison between development team members, intra-company personnel, and In-Home Healthcare agency representatives
• Designed and maintained a comprehensive Product Sales tracking process that was reported to the Sales VP and company President in a weekly meeting
• Oversaw software overhaul project and provided product design reference and testing with a strong attention to detail
• Displayed strong managerial, analytical and administrative abilities

• Point of contact for monthly offsite reporting for multiple offices and facilities
• Provided on and offsite systems training
• Managed tracking of client balances, payment plans, and bad debt
• Involved with new employee hiring, training, and quality tracking
• Responsible for departmental invoice processing and budget tracking
• Analyzed monthly and yearly progress and expenditure trends
• Oversite of cash applications, resolution of disputed collections, resolving overpayments and outstanding credit memos and interfaces with billing systems
• Member of the Quality Control Council

• Ongoing management and tracking of client balances, payment plans, and bad debt
• Responsible for departmental invoice processing and budget tracking
• Analyze monthly and yearly progress and expenditure trends
• Oversite of cash applications, resolution of disputed claims including denials and appeals
• Resolved overpayments and outstanding credits from Medicare, Medicaid, commercial, and independent/private payors and processed the reimbursement requests for corporate approval by locating, interpreting and analyzing detailed medical policies, EOBs, and claim denials
• Maintain detailed records of outstanding cash sales and coordinate with appropriate operational persons on the collection of outstanding balances

• Responsible for contacting insurance companies to verify patient’s eligibility for selected dates of service and requested procedures for multiple facilities
• Acquire pre-authorizations and referrals via online and telephone access for required procedures
• Pre-registering patient’s information into multiple systems in a timely manner
• Calculating and contacting patients with financial estimates prior to testing

• Responsible for contacting insurance companies to verify patient’s eligibility for selected dates of service and requested procedures for multiple facilities
• Responsible for contacting insurance companies to verify status of claims- denied, retracted, and overpaid
• Providing required information to insurance companies in order to resolve billing differences within a timely manner
• Utilizing workflow systems to assure proper payment and money posting

• Responsible for contacting insurance companies and providing required information in order to resolve billing differences within a timely manner
• Acquire pre-authorizations and referrals via online and telephone access for required procedures
• Coordinate patient’s payments via phone or in person and answer questions for both physician and facility billing
• Utilize spreadsheets for tracking and follow up purposes on denied claims for both physician and facility billing
• Coordinating transfer of information between multiple systems simultaneously
• Training new employees in all above listed procedures and processes

• Responsible for customer tracking and assistance
• Contacting physician’s offices and insurance companies for appropriate documentation
• Verifying patient information, data entry, and filing
• Insurance verification and billing
• Training new employees
• Assisting with scheduling and confirmations
• Collecting revenue and updating accounts

• Responsible for administering routine and critical care to patients suffering from acute and chronic respiratory and cardiac problems through Home Respiratory Therapy
• Charting and reporting procedures and in-home visits with clients
• Arranging appointments, tracking clients, following up with phone calls
• Providing technical support and on call services
• Setting up equipment- CPAP/BIPAP, oxygen, apnea monitors, pulse oximeters, and nebulizers
• In-home assessments and instruction on all equipment and services
• On-call and after hours services for timely patient care