Angela Quintanilla
Mercedes,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
Harlingen, TX
05.2019 - 11.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Ensured accuracy of all data entered into computer system.
- Assisted with preparing daily cash reports for accounting department.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Managed incoming faxes related to patient registration processes.
Housekeeper
Crothall Healthcare
Harlingen, TX
03.2018 - 04.2019
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Housekeeper
Aramark
Harlingen, TX
08.2016 - 03.2018
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
Sandwich Artist/Cashier
Subway
Harlingen, TX
05.2015 - 06.2016
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Team Member
Whataburger
Mercedes, TX
11.2014 - 06.2015
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Greeted customers upon arrival in the dining area.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned kitchen areas, equipment and utensils.
Cook/ Biscuit Maker
Carl's Jr
Weslaco, TX
07.2013 - 02.2014
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Education
High School Diploma -
Mercedes High School
Mercedes, TX06.2011
Skills
- Multitasking and Organization
- EMR
- Quality Assurance
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Information Collection
- Team Leadership
Languages
- English, Expert
- Spanish, Intermediate
Timeline
Patient Access Representative
Conifer Health Solutions
05.2019 - 11.2023
Housekeeper
Crothall Healthcare
03.2018 - 04.2019
Housekeeper
Aramark
08.2016 - 03.2018
Sandwich Artist/Cashier
Subway
05.2015 - 06.2016
Team Member
Whataburger
11.2014 - 06.2015
Cook/ Biscuit Maker
Carl's Jr
07.2013 - 02.2014
High School Diploma -
Mercedes High School