Angela R. Irvin-Reynolds
Houston,TX
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [customer service] setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
48
48
years of professional experience
Work History
Front Desk Agent
Staybridge Suites Hotel
Houston, TX
01.2015 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Kindergarten Assistant
Primrose Preschool
Houston, TX
05.2014 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Observed and assessed student performance and charted progress.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Front Desk Agent
Holiday Inn Express Hotel Suites
Houston, TX
08.2011 - 01.2015
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted at front desk when and handled purchases at gift shop.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Preschool Teacher
Kids R Kids Learning Academy
Houston, TX
01.2012 - 05.2014
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Allowed for ample outdoor discovery time in schedule each day.
Operator
AT&T
Hamden, CT
01.1986 - 08.2011
- Accessed number directories to provide relevant information to callers.
- Connected local and long distance calls.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Assisted over 1000 customers daily by answering questions and transferring to appropriate departments.
- Managed telephone switchboards personnel and routed internal and external calls to provide quick connection.
- Properly directed inbound calls in phone queues to improve call flow by 100%.
- Collected personal information from customers to accurately document requests.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Education
Word Processing
Stone School
New Haven, CT06.1985
High School Diploma -
Eli Whitney Technical High School
Hamden, CT06.1984
Skills
- Data Gathering
- Safety and Security Procedures
- Transportation Arrangements
- Personable Demeanor
- Creative Solutions
Timeline
Front Desk Agent
Staybridge Suites Hotel
01.2015 - Current
Kindergarten Assistant
Primrose Preschool
05.2014 - Current
Preschool Teacher
Kids R Kids Learning Academy
01.2012 - 05.2014
Front Desk Agent
Holiday Inn Express Hotel Suites
08.2011 - 01.2015
Operator
AT&T
01.1986 - 08.2011
Word Processing
Stone School
High School Diploma -
Eli Whitney Technical High School
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