Angela Lewis

• Streamlined the onboarding process for new hires, resulting in reduced time to competency.
• Enhanced employee performance by designing and implementing interactive training modules for SaaS product.
• Established ongoing professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
• Spearheaded the adoption of e-learning platforms, enhancing accessibility and convenience for remote staff members.
• Led the redesign of existing courses for optimal effectiveness based on employee feedback surveys and data analysis results.
• Managed a diverse portfolio of training projects, ensuring timely completion and adherence to budget constraints.

• Streamlined onboarding processes for new hires, accelerating their integration into job roles.
• Analyzed training for SaaS product , student outcomes and course delivery metrics to produce reports for senior management.
• Evaluated training needs to improve training quality.
• Oversaw day-to-day functions of training department.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Developed and implemented lesson plans and teaching aids such as reference materials and videos.
• Arranged meeting spaces and supporting materials for each class.
• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
• Provided virtual training and online presentations.

• Establish customer expectations regarding product implementation through consistent communication
• Collect/ document customer project baseline data
• Proactively identify workflow deviations and mitigate project success blockers
• Develop and manage customer-specific training plans, Power Point presentations; execute training sessions virtually and onsite
• Collaborate with key customer stakeholders and internal support staff throughout product implementation
• Document customer adoption metrics and present clear solutions to resolve deficits

• Main point of contact for training needs for customers and internal staff
• Identify workflow deviations and solutions for best adoption of SaaS product
• Develop and manage specific training plans, Power Point presentations; execute training sessions
• Create job aides and additional support products supplement training sessions
• Travel onsite to offer classroom training and learning labs
• Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Create and support Epic Training environment for end users for Grand Central/ ADT and Cadence/ Prelude/ Referral applications
• Create and update training materials, end-user support deliverables, and user metric trackers
• Support Help Desk staff with service ticket triage on Epic applications
• Participate in post issue huddles to brainstorm resolutions in a timely and professional manner
• Provide feedback to managers regarding participation of end users and potential for improvement and engagement
• Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.

• Conduct classroom training for Epic’s Grand Central/ ADT, Cadence/Prelude/Referral and Ambulatory applications
• Provide on-site support and report progress to department leads
• Create comprehensive training experience through job aids, props, and tools
• Provide a safe training environment conducive to highest level of learning possible
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Participated in professional development opportunities to stay current on industry trends, expand subject matter expertise, and continuously improve instructional skills as a Credentialed Trainer.
• Managed training logistics, including scheduling, room setup, equipment procurement, and participant registration to ensure a seamless learning experience for all attendees.

• Provide exceptional customer(patient) experiences
• Collaborate with multiple departments for streamlined workflows
• Cultivate an atmosphere of excellence encouraging high-performing staff
• Streamlined patient registration process by implementing efficient workflows and reducing wait times.
• Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
• Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
• Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
• Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
• Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.

• Conduct high-quality, error-free patient registration records for multiple departments
• Manage personal health information confidentially
• Maintain efficient patient flow throughout their visit
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.

• Complete physical upkeep of personal home for elderly couple, including budgeting, groceries, meal prep, yard, home maintenance, transportation, medical care scheduling
• Complete personal care for elderly couple including all hygiene needs, bathing, wound care
• Physical therapy exercises, behavioral observation and communication to medical supports and family
• Carried Home Health License (HHA1502062) with the State of Indiana 04.17.15 - 04.18.21 when their personal care became more intensive
• Main point of contact to couple for any issue or need, as family lived out of the state
• Collaborated closely with interdisciplinary healthcare teams to design comprehensive treatment plans based on individual needs.

(PERMISSION WAS OBTAINED FROM THE COUPLES’ GUARDIAN TO DISCLOSE ABOVE INFORMATION)

• Order, sustain, and deliver inventory for multiple retailers
• Cultivate relationships with grocery managers leading to additional shelf space, displays, and incremental sale opportunities
• Maintain correct inventory of product both in warehouse and delivery truck and balance monthly
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.

• Order, sustain, and deliver inventory for multiple million-dollar retailers
• Cultivate relationships with grocery managers leading to additional shelf space, displays, and incremental sale opportunities
• Maintain accurate inventory of product both in warehouse and delivery truck and balance monthly
• Maintain appropriate warehouse supply levels for paper goods
• Increased customer satisfaction by maintaining strong product knowledge and providing exceptional service during sales visits.
• Built rapport with store personnel by conducting regular courtesy calls, fostering collaborative relationships across the supply chain.

• Conduct interviews, onboarding, and training efforts for all cashier staff
• Ensure high standard of cash control, deposits
• Place orders for multi-million-dollar grocery
• Maintained position of facility Safety Officer
• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.