Angela R. Musselwhite
Aberdeen North Carolina,NC
Summary
Knowledgeable and experienced in coordinating resources and services for individuals with diagnoses such as intellectual and/or developmental disabilities, substance abuse disorders, and mental illness. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Navigator/Care Management Extender
The Arc of NC, Arc of North Carolina
02.2021 - 01.2023
- Educated and evaluated individuals on support list regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, testing and other enabling services for patients when needed.
- Arranged transportation and documented details of discharge transition plans for individuals.
- Worked with providers to determine outcome reporting process.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Collected information to identify problems or trends, such as turnaround time and issues with physician offices and help individuals on support list with these problems.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Liaised with relevant clinical groups to develop linkages between areas.
- Completed weekly scheduling and monthly department reports for case managers.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Director
Stepping Stones Children’s Center
01.2018 - 01.2021
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Directed staff and managed annual capital budget.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Developed impactful and strategic partnerships with clients to drive business development.
- Analyzed business needs while soliciting customer feedback for process improvements.
Lead Teacher
Head Start/Action Pathways
01.2014 - 01.2016
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Director
Building Blocks Early Education Center
01.2014 - 01.2016
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running
- Managed over 30 employees to include hiring, termination, performance evaluations,
- Managed over 30 employees to include hiring, termination, performance evaluations, training of new employees, and performance improvement when needed
- Oversaw the overall operations of the child care center to include state licensing, safety, health and sanitation guidelines
- Developed preventative measures to avoid any violations when possible; to include additional training for staff, education, monitoring of operations, policy development and implementation
- Marketed program through company website, referral programs, attending community events, developing partnerships with community influencers,
- Developed positive relationships with parents, teachers, children, community and upper management to improve and maintain the overall operations of the child care facility
Director
Childcare Network
01.2013 - 01.2014
- Assist with Administration of NC Pre-K program
- Assist Director in supervision of staff
- Assisted customers by giving tours, enrolling new children, and answering customer questions
- Oversee closing of the business in the evenings
- Create documents, use spreadsheets to maintain data, and record keeping
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Assistant Director
Marketplace Creative School
01.2010 - 01.2012
- Prepare deposit transmittal reports/maintained financial transactions
- Manage federal food program data and ordered food and supplies
- Assisted customers by giving tours, enrolling new children, and answering customer questions
- Supervise staff members and oversee closing of the business in the evenings
- Create documents, use spreadsheets to maintain data, and record keeping
Crime Prevention Specialist
Fayetteville Police Department
01.2004 - 01.2009
- Coordinated public appearances, lectures, programs and exhibits for community events
- Managed 40+ Community Watch programs and trained Community Watch coordinators
- Prepared and delivered informational speeches about public safety topics
- Established and maintained cooperative relationships with representatives from the community, local businesses, media, and those in political offices
- Managed various crime prevention programs such as Operation ID, Community Watch, and (A.T.A.C.) Auto Theft Action Campaign
Education
Master’s Degree - Public Administration
University of North Carolina
2009
Bachelor’s Degree - Sociology and Criminal, Psychology Sociology, Criminal, Justice
Methodist University
2002
Skills
- Completed WRAP (Wellness Recovery Action Plan) training
- CPR
- Proficient in computer technology and related software
- Strong technical, written, and oral communication skills
- Experience working as Disability Advocate
- Developed and implemented Person Centered Plans
- Care Plan Management
- Completed assessments
- All Care Management training courses completed
Certification
Level 3 Early Childcare Administrator
Level 3 S/A Administrator
Lead Teacher + BSAC certified
Additional Information
- Awards. , Building Blocks Early Education Center voted Best Child Care Award in 2014-2015 Received New Comer’s Award January 2014, Childcare Network Received the Mentor Award January 2014, Childcare Network Received Highest ECERS Score for Region 1 Childcare Network (6.28) Awarded Top Performer in 2013 The Million Dollar Club Child Care Network Awarded Highest Operating Margins (23.7)2013Child Care Network
Timeline
Community Navigator/Care Management Extender
The Arc of NC, Arc of North Carolina
02.2021 - 01.2023
Director
Stepping Stones Children’s Center
01.2018 - 01.2021
Lead Teacher
Head Start/Action Pathways
01.2014 - 01.2016
Director
Building Blocks Early Education Center
01.2014 - 01.2016
Director
Childcare Network
01.2013 - 01.2014
Assistant Director
Marketplace Creative School
01.2010 - 01.2012
Crime Prevention Specialist
Fayetteville Police Department
01.2004 - 01.2009
Master’s Degree - Public Administration
University of North Carolina
Bachelor’s Degree - Sociology and Criminal, Psychology Sociology, Criminal, Justice
Methodist University
Level 3 Early Childcare Administrator
Level 3 S/A Administrator
Lead Teacher + BSAC certified
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