Angela R. Reese
Summary
A recent graduate from Columbia Southern University. Returning to the workforce pursuing a career within an organization, where I will use my claims, data entry, workers’ compensation, administrative law, knowledge, experiences, education and transferable skills.
Overview
20
20
years of professional experience
Work History
Uber Ride Share Driver
Uber Technologies, Inc.
01.2025 - Current
- Maintain clean and safe vehicle.
- Greet customers with a smile.
- Review rider’s instructions (i.e., have vehicle cool, no music).
- Time management: Follow the GPS instructions for timely pickup and destination.
- Intentionally follow traffic laws to ensure safety.
Caregiver
Self-employed
01.2010 - 12.2019
- Caregiver for late parent and in-laws.
- Scheduled medical appointments.
- Assisted with in-home hospice.
Senior Claims Examiner
Patriot Risk Services
01.2015 - 12.2017
- Process claim data using claims management software and programs.
- Managed three jurisdictions: Virginia, Tennessee, South Carolina.
- Investigate, resolve complex workers’ compensation claims.
- Serve clients, effectively communicate through verbal and written communication.
- Document and communicate claim data timely to support claim outcome.
- Handle claims in accordance with statutory, regulatory and ethics requirements.
- Compose monthly plan of action reports.
Custodian
Mount Lebanon Baptist Church
01.2014 - 12.2015
- Volunteer work became paid employment.
- Sweeping, mopping, vacuuming.
- Clean bathroom.
- Setting up and taking down chairs, tables for church events.
Caregiver
Self-employed
01.2008 - 12.2015
- Had guardianship for paraplegic brother.
- Coordinated care with doctors, hospitals and nursing home.
- Aided in the care of my nephew.
Senior Claims Examiner
Gallagher Bassett Services
01.2013 - 12.2014
- Dedicated examiner to one Healthcare provider.
- Worked remotely with minimal direct supervision.
- Collect initial claim data from employee, employer, medical provider.
- Contact claim individuals by phone, email and letters.
- Communicated weekly status reports on litigated claims.
Senior Claims Representative
PMA Management Corporation
01.2005 - 12.2013
- Adhere to the Insurance industry’s SOP (Standard Operating Procedure).
- Monitored annually 145+ workers compensation claims.
- Managed weekly, 15+ medical only and lost time claims from open to closure.
- Resolve data errors to avoid delay in benefit payments.
- Comply with codes, rules, policies for HIPAA, WCC administrative law.
- Handle self-Insured account(s), investigate and determine compensability on lost time Virginia Workers’ Compensation claims.
- Refer and manage vendors, e.g. law firms, vocational and case management, surveillance.
- Set reserves for full potential exposure; quarterly reports to the insured and excess carrier.
- Attend claim review meetings; attend hearings to confirm authenticity of recorded interviews.
Education
Medical Billing and Coding Training Program -
Blackstone Career Institute
05.2025
Bachelor of Science - Human Resource Management
Columbia Southern University
01.2022
Associate of Applied Science Degree - Paralegal Studies
Tidewater Community College (TCC)
12.2019
Skills
- Customer Service
- Knowledge Micro Office
- Claims Software
- Teamwork
- Strong Verbal and Writing Communication
- Claims Administrator
- Standard Operating Procedure
- Submission of EDI data
- Knowledge
- Administrative Law and Litigation - Workers’ Compensation
- Workers’ Compensation claims (WCC)
- HIPAA Laws
- ICD-9-10
- CPT codes
- Working with Healthcare insurance companies and medical providers
Certificates And Awards
- Notary Public, The State of South Carolina, 2022-2032
- Human Resources Generalist Certificate, Columbia Southern University
- CSR Alumni Association Member, The National Society of Leadership and Success (NSLS)
- Paralegal General Practice Specialist Career Studies, Tidewater Community College
- Academic Excellence and Educational Achievement Award, Tidewater Community College
- President Honor Roll, Tidewater Community College
- Phi Theta Kappa (PTK) Member, Tidewater Community College
- TCC Alumni Community Member, Tidewater Community College
- Medical Billing & Coding Intro, Norfolk State University Continuing Education, 2014
Timeline
Uber Ride Share Driver
Uber Technologies, Inc.
01.2025 - Current
Senior Claims Examiner
Patriot Risk Services
01.2015 - 12.2017
Custodian
Mount Lebanon Baptist Church
01.2014 - 12.2015
Senior Claims Examiner
Gallagher Bassett Services
01.2013 - 12.2014
Caregiver
Self-employed
01.2010 - 12.2019
Caregiver
Self-employed
01.2008 - 12.2015
Senior Claims Representative
PMA Management Corporation
01.2005 - 12.2013
Medical Billing and Coding Training Program -
Blackstone Career Institute
Bachelor of Science - Human Resource Management
Columbia Southern University
Associate of Applied Science Degree - Paralegal Studies
Tidewater Community College (TCC)